Hospital for Small Animals

Hospital for Small Animals: Coronavirus guidance for referring vets

The Hospital for Small Animals will, as always, endeavour to put the welfare and care of each and every animal at the top of our agenda. Thank you for working with us during this crisis.

Updated 31 August 2020


Hospital for small animal Coronavirus guidance for referring vets

We’re delighted to say that we’ve returned to our normal service as much as possible, given the continuing pandemic.

The guidance below outlines our current provision of services. Please note that we are available as normal to discuss all of your cases, and to help you as much as we can.

  • As ever, we will continue to accept emergency cases, prioritising those patients that are sick and in need of urgent veterinary care via phone.
  • Reception is now booking referral cases as we did pre-Covid, which we hope will make the process easier.

We are now telling clients:

  • If you have any symptoms such as fever or coughing or loss of taste or smell, have been in contact with someone who is known to be COVID-19 positive, have recently travelled to a high risk area, or meet any of the guidelines for self-isolation please let us know and please ask someone else to bring your pet to the clinic. 
  • If you are arriving by car:

    • Call 0131 650 7884 when you arrive and confirm the type and colour of car you are in. Please stay in by your car and our clinicians will see you outside. Please bring as few people as possible. 
  • If you are arriving by public transport:

    • Call 0131 650 7884 and tell us when you arrive. Again, our clinicians will see you outside. In the event of inclement weather there is provision for a limited amount of people to enter reception. Please bring as few people as possible to your appointment. 
  • Please keep 2 metres away from staff. 


New and exciting developments (despite Covid-19!)

Our surgery team has expanded from the 10th August by two clinicians, Kathryn Pratchke and Francisco O Ramos Silveira. Our Specialist-led ophthalmology service is growing and is offering BVA eye testing We are expanding our ECC team in the autumn to allow us to more efficiently help urgent cases. We are in the process of building five more consulting rooms, ready in September

We are still very willing to help remotely for cases than we are not going to see, and continue to make our radiograph interpretation service free for the duration of the crisis. We are happy to provide as much remote support as possible for all cases. Our Clinical club CPD is still accessible remotely, but we have reverted our frequency to monthly. For a less urgent enquiry we are happy to be contacted by email –we will forward these to the relevant discipline promptly.


We hope that all of the above will have a positive impact on you and your clients’ experience with us.

Thank you for working with us during this rapidly changing and challenging year. We hope that the above information is clear and helpful. If you have any queries or concerns, please contact us.


Kindest regards


Sue Murphy BVM&S MSc (Clin Onc)  dip ECVIM-CA (Onc) MRCVS

EBVS® European Veterinary Specialist in Small Animal Oncology

RCVS recognised specialist in Oncology

Director of Clinical services

The University of Edinburgh

Easter Bush, Midlothian

EH25 9RG