Coronavirus guidance for clients and referring vets

With the challenges facing us all over the next few months it is prudent that we provide an update to our clients and referring veterinary surgeons.

The guidance below is based on the information we have on 1st April 2020 and outlines our current plan for the provision of services. We will be reviewing this weekly, and will be available as normal to discuss all cases. If the University closes, our hospital will continue to operate on this basis.

The Farm Animal Practice will always put animal welfare at the top of our agenda, and our doors remain open to treat urgent and emergency cases. However, we regret that there will be some disruption to the provision of routine services.

• Our reception staff will be answering the phones as normal.
• Reception will take orders, e-mails, and phone calls as normal, forwarding to the relevant clinician.
• The Farm Animal Practice will continue to undertake routine work such as fertility checks, TB testing etc.
• We will not currently be taking students out with us on calls: it will only be the farm animal veterinary clinician in attendance.
• We are happy to provide as much remote support as possible for all cases, even if we cannot see the case.
• If a client is showing any symptoms such as fever or coughing, has been in contact with someone who is COVID-19 positive, has recently travelled to a high risk area, is immunocompromised, suffers from any long-term illness or meets any of the guidelines for self-isolation, we ask that this information is shared with our reception staff or clinicians immediately.
• We ask all clients to abide by the recommended hand washing advice and to ensure they have washed their hands before interacting with staff, and to keep 2m away if possible.
• We hope that the above information is clear and helpful. These steps are necessary to provide for the needs of our clients and the welfare of our patients, while protecting our 24-hour emergency service. If you have any queries or concerns, please contact us.

If you have any queries or concerns, please contact us.

As the situation across Scotland and the rest of the UK is ever changing, we will keep you updated with regards to any further changes to our Veterinary Service.

We thank you for your understanding.

The R(D)SVS Farm Animal Practice