University Secretary's Group

Service Excellence Programme

Our University’s strategy sets out our ambition to deliver more user-friendly processes and efficient systems to support our work. Our aim is to make life simpler and better for the people who work and study here.

Service Excellence is at the heart of this – delivering consistent systems, processes and ways of working in the teams which support our research and teaching.​​  

The programme has already delivered a wide range of improvements, from improved HR policies and digital ways of working for staff, to personalised digital timetables for students – with many more to come. 

Right now, our priority is delivering a transformation in our HR and finance services, underpinned by a smart, online system for getting day-to-day tasks done quickly and simply.

Would you like to know more?

 Staff can  visit the Service Excellence Info Hub for more info  Non-staff can contact us for more info