We're listening

Have your say: your feedback helps us enhance the student experience.

We want to make sure that our staff and students have a great experience at the University of Edinburgh.

We listen to and act on your comments through surveys, mid-course feedback activities, end-of-year Course Enhancement Questionnaires and our 'Have Your Say' suggestion box.


Topic You said... We did... More information
Teaching spaces You wanted better teaching spaces that are fully accessible.

A number of developments are ongoing as part of a £200 million investment being made over the next eight years to dramatically improve facilities for students. These include expanded and improved teaching and study spaces, a major new Student Centre, a Health and Wellbeing Centre and enhanced sports facilities.

Investment in student facilities
Study spaces

You wanted more flexible study spaces accessible whenever you need them.

The Main Library is open 24/7, and more than 350 study spaces have been created. Appleton Tower has been transformed with spaces for students and teaching. Further work is planned to increase the number of study spaces centrally and across the estate. Main Library opens 24/7
Library We want standing desks available in libraries. A height adjustable desk is available in each library. If you wish to propose additional locations please provide further information to Help Services:

Read the University’s full response

Accessibility We want alternative study spaces for those with sensory issues. We are reviewing current lighting arrangements in accessible study spaces and have included lighting considerations within our guidance for the development of existing and future University buildings. Read the University’s full response
Accommodation We want it to be easier to rent private accommodation. The University has operated a Rent Guarantor scheme since 2015 to allow students to rent private accommodation that may not otherwise be available because a UK-based rent guarantor is required. The scheme has up to 100 places and is open to overseas and EU students, and in exceptional circumstances to UK students. For the 2018-2019 academic session the rent limit to be covered by this scheme is £550 per calendar month.

Rent Guarantor Scheme

Exam timetables It’s complicated and time consuming finding accurate exam timetables, and it’s not always clear if there are changes. We've launched a brand new service giving our students quick and easy access to their exam timetables through Office 365, with a similar service coming in the summer for student timetables. Digital exam timetable service
Lecture recording

Not enough of our lectures are recorded.

This year all lectures will automatically be recorded, unless the lecturer has opted out of the scheme.

Media Hopper replay

Mid-course feedback

You wanted a more consistent approach to course feedback.

All courses now carry out mid-course feedback so you have the chance to say what is going well in the course and how it can improve. More information about mid-course feedback
Wellbeing You wanted better access to counselling services.

The University Counselling Service currently has 15 full-time equivalent counsellors serving our on campus student population. Demand for counselling is of course growing and we have received further funding for counselling services again this year with recruitment already in progress to grow the service further.

Mental wellbeing resources
Career skills

You wanted more flexible access to career advice, support and training.

The Careers Service has increased online sessions by 50%, created bite-sized sessions on popular topics, and introduced School-specific starting points for exploring careers. Drop-in slots to see a Careers Consultant are now available in most Schools.

To assist with job applications, a bookable video booth has been introduced in their Main Library office and they have created a new online session on preparing for video interviews.

The Careers Service and the Students' Association have joined forces make the Third Sector Jobs Careers Fair even bigger.
University of Edinburgh Careers Service
Student voice

You wanted better representation on developments across the University.

Our new Student Partnership Agreement sets out how the University will continue to work with the Students’ Association to improve the Edinburgh experience. 

This includes a clear policy on the Student Voice setting out the main mechanisms for feedback and improvements to the Class Rep system.

Student Voice - How we gather and use your feedback
Finance You wanted to understand more about how to pay tuition fees and who to contact with more questions. We have a new Finance Helpline with a dedicated team of experts providing a one-stop-shop service to help with any finance questions. Finance Helpline
Personal tutors You wanted more improvements made to the Personal Tutor System. A full review of the Personal Tutor system is about to start. It will be led by the Senior Vice-Principal, starting in January 2019, with a view to implement changes in the academic year 2020/21. My personal tutor 
Welfare You wanted more access to drinking water facilities. We’re in the process of installing free water points across the University. Over 30 drinking water fountains have already been installed with a total of 200 to be installed over the course of the year. Drinking water fountains
Student Services It’s not always clear where to go with Student Immigration enquiries. We have created a one-stop shop where our dedicated team of experts are on hand to offer end-to-end immigration and visa advice to all students and staff. Student Immigration Service
Printing credit We want printing to be further subsidised with students being given additional printing credit.

Printing credit is currently under review by the Information Services Group.

Read the University’s full response

Have Your Say

Through our new suggestion box 'Have Your Say', you can tell us how we can make our staff or student experience better: what’s working well and how could we improve?

All of your suggestions will be taken into consideration and we will post responses on this page, with a summary being shown in the table above and full details on specific suggestions available to download below.

Have Your Say: responses January 2019

Related links

Have Your Say

Student Voice

Student Surveys

National Student Survey