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EUCLID General FAQs

What are the recommended settings for using EUCLID?

What are the recommended settings for using EUCLID?

Annually, for each platform, the web browsers that are supported by the University are defined. EUCLID is only tested against these browsers/platforms.

Browser Performance

It is generally acknowledged that some web browsers are 'faster' than others. The balance of evidence would suggest that Internet Explorer (IE) is slower than most; users report that Firefox (one of the University’s supported browsers) and Google Chrome are substantially quicker when using EUCLID (and other software applications).

You can choose your own browser - but if you wish faster performance, particuarly with EUCLID we would recommend use of Firefox to all EUCLID users - for Apple Mac users (given that Safari is not supported by IS or BOXI) and PC users (given the issues in the default install of IE - see below).

Firefox can be downloaded (free of charge) from http://www.mozilla.com/en-US/firefox/new

Internet Explorer and Javascript

EUCLID uses javascript. IE security settings in each local PC can be set such that javascript does not work. Depending on the security settings, this can manifest itself through annoying pop-ups, or pop-up and then the screen fails, or the EUCLID display just does not appear. This is not an issue with EUCLID, but with IE and its settings.

EUCLID can be added as a 'trusted site' which should over-ride IE user settings. The following steps can be followed:

  1. Open IE, go to the "Tools" menu and select "Internet options"
  2. Click the "Security" tab
  3. Click the "Trusted sites" icon, and then click the "sites" button
  4. In the new window, type the url https://www.star.euclid.ed.ac.uk in the text box "add this website to the zone", and then click the "Add" button
  5. Click the "Close" button
  6. Then click the "OK" button to close the "Internet Options" windows
  7. EUCLID has now been added as a trusted site. When the user logs in, a "trusted sites" icon will be displayed in the bottom of the IE browser

Internet Explorer and Tabbed Browsing

EUCLID processes often result in a new screen opening. By default IE will open this in a new window. Further, occasionally, by default IE will open a new window but will leave the focus (i.e. what you view) in the existing window. Both these defaults can be amended via the following steps:

  1. Open IE, got to "Tools" menu and select "Internet Options"
  2. Under "Tabs" (towards bottom) click on "Settings"
  3. Check "Always switch to new tabs when they are created"
  4. Under "Open Links from other programs in" (towards bottom), check "A new tab in the current window"

Firefox Popup Blocker

EUCLID processes often result in a new screen or tab opening. Occasionally this can trigger the popup blocker in Firefox, which is enabled by default.

  1. If this happens you will see a yellow message on screen.
  2. Click the "Options" button and then "Allow popups for www.star.euclid.ed.ac.uk". This will be stored in Firefox, so you won't see this message again.
  3. Refresh your screen and the new tab or window will open.

Screen Resolution

EUCLID is best viewed and used with a screen resolution of 1280x1024. 1024x768 is effective, but some screens will require a horizontal scroll to view. A screen resolution of 800x600 is not recommended.

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