Enquiry Management

Our Enquiry Management team triage and respond to hundreds of enquiries daily from a variety of stakeholders.

The Enquiry Management team are a recent addition to the Student Recruitment and Admissions group, having launched in July 2020. We form an essential part of the prospective student journey, answering enquiries from prospective students and related stakeholders from the pre-application stage, up until they matriculate as students of the University.

We manage a bespoke Enquiry Management system which we use to respond to queries from prospective students. We also assist and train other University teams in the use of the system. Where we lack the specialist knowledge to respond to enquiries, we pass these to the teams with the relevant expertise.

We are a very collaborative team and thoroughly enjoy working with a variety of stakeholders in SRA and across the University.

The team consists of:

Jenny Thacker

Head of Enquiry Management

• Student Recruitment and Admissions

Contact details

• Email: jenny.thacker@ed.ac.uk

Sam Farmer

Enquiry Management Operations Manager

• Student Recruitment and Admissions

Contact details

• Email: sam.farmer@ed.ac.uk

Alice Wassell

Senior Enquiry Management Assistant

• Student Recruitment and Admissions

Contact details

• Email: alice.wassell@ed.ac.uk