Our process – what to expect
We offer services in person, by video via Microsoft Teams, telephone and email. If you would like to register with the Counselling Service, the quickest way is to complete our online form. We are currently experiencing very high demand for our services and it may take longer than usual to offer an appointment. We ask for your patience during this time and while you are waiting please make use of our helpful self-help resources.
Please read our Privacy Notice before you complete the online form. It outlines what information we keep, why and how we process it.
Browse the information on our site
Before you complete our referral form you may find the self-help sections of this site helpful.
Complete our referral form
To register with the Student Counselling Service you need to self-refer using our secure online form. No-one else can refer you to our service.
If you aren’t able to access our form, please email us.
Once you have completed the form, you will receive an automated email confirming your referral.
Once we’ve processed your referral, we will get in touch offering you a video consultation at a time you have indicated you are available. We will email to let you know the time when one of our counsellors will call you. Emails will be sent to your University email account.
At the end of your assessment, you and the counsellor will decide what the best steps are. Normally one or more of the following:
- recommendations for self help
- brief counselling through the Service
- a referral to another University service
- a referral to an external service
Safe and confidential environment
Some people particularly struggle with finding the language to express how they feel. They are uncomfortable talking about what they perceive as failure, and find it hard to know where to turn to when it becomes impossible to ignore disturbing feelings, behaviours and physical symptoms.
Speaking to a professional counsellor gives you the opportunity to talk, listen and express yourself without being judged.