Personal Tutors and Student Support Teams

Guidance on Communicating with Student Emergency Contacts

Guidance on Communicating with Student Emergency Contacts

On some occasions, it is appropriate to contact a student’s emergency contact if you have exhausted attempts to contact the student, or in an emergency where there is an urgent risk to the student’s immediate health or safety. You must make sure that you have considered whether the situation warrants this, and have sought the appropriate authority to make contact from a designated ‘Authoriser’, as listed in the guidance below.

As of October 2021:

If you cannot confirm the student’s safety, in addition to attempting to contact the emergency contact, the University should pass on the student’s details to Emergency Services via 999.


In non-emergency situations, proactive attempts must be made to engage with the student using all available and reasonable methods of communication, prior to contacting an emergency contact. Setting clear deadlines for the student to respond is essential in this situation. Suggested timescales and template email communications are provided within the guidance to assist with this.