Enhancing the Student Experience

Meet the team that led the Project

The Project Sponsor for the Student Experience Project was Professor Sue Rigby, the chair of the Board was Gavin Douglas, Deputy Secretary - Student Experience, and the project team was led by Mark Wilkinson.

Professor Sue Rigby, former Chair of the Student Experience Programme Board

Sue Rigby was educated at the Universities of Oxford and Cambridge, where she was also a Junior Fellow of Emmanuel College. After a brief spell lecturing at the University of Leicester, she moved to Edinburgh in 1995, where she latterly undertook the role of Vice Principal Learning and Teaching.

Sue now works at the  University of Lincoln where she has taken up the role of Deputy Vice Chancellor (Student Development). 

Her motivation as Project Sponsor was straightforward - she aimed to deliver real progress with regard to the University’s stated objective which is to deliver an outstanding student experience.

Professor Sue Rigby

Former Vice Principal Learning and Teaching

Gavin Douglas, Deputy Secretary - Student Experience

Gavin joined the University as Deputy Secretary - Student Experience in September 2013.

A graduate of Durham University (German) and the Open University (MBA), he has worked in education for most of his career, initially as a teacher of English overseas and in the UK, in management in further education, and then in higher education administration.

His current role involves line management of various student experience services, including a number of central administrative teams and student support teams (counselling, careers, disability and chaplaincy), and he has oversight of the University's relationship with the University Health Centre and Pharmacy. He also line managed the Student Experience Project manager and was chair of the Student Experience Project board.

His aim in all of these areas is to ensure that clear and sustained progress is made towards enhancing our position as one of the world’s leading teaching universities, measuring our performance against the highest international standards and delivering an outstanding student experience on campus and online.

Gavin Douglas

Deputy Secretary - Student Experience

Contact details

Mark Wilkinson, Project Manager

Mark joined the University as the Student Experience Project Manager in January 2013 from the University of Stirling where he worked for eight years as the Head of Student Development and Support Services. At the conclusion of the Student Experience Project he moved to the University's Service Excellence Project in May 2016  and from Janaury 2017 he works at Edinburgh Napier University as Head of Student Wellbeing and Inclusion.

He is a graduate of the University of Edinburgh having gained a degree in History in 1989 and a Post Graduate Diploma in Community Education in 1990.

He has worked in social care, community based adult learning, community development, and from 2000 in higher education where he has been active in a variety of roles.

These have included widening participation, community liaison, disability advice, mental health, student services, careers, and with an increasing focus on the strategic importance of the student experience as an organisational theme.

Read an interview with Mark Wilkinson in the Spring edition of the University's staff magazine, Bulletin.

Mark Wilkinson

Student Experience Project Manager

Pam Crawford, Impact and Evaluation Project Officer

Pam was the Impact and Evaluation Project Officer for the Student Experience Project. She graduated from University of Edinburgh with an MA in Modern History and Politics in 1986 and went on to complete a Postgraduate Diploma in Careers Guidance at University of Strathclyde in 1987. Pam completed an MBA with a focus on the public sector at University of Stirling in 2012. She has worked in local authorities, funded projects and higher education in a variety of roles. These roles have been largely related to employability, employer engagement and management.

Pam was responsible for taking a leading role in the development and implemention of the Project's  impact evaluation framework.

Pam Crawford

Impact and Evaluation Project Officer