Duncan Stephen

User Experience Manager (acting)


Duncan provides leadership and line management to the User Experience and Digital Consultancy team, part of Website and Communications. He leads on user experience and digital consultancy discussions and activities, including:

  • user research
  • content strategy
  • information architecture
  • prototype design

His current focus is in support of planned projects for Website and Communications services: the EdWeb content management system and MyEd portal.

Duncan's background is in social science, having gained an undergraduate degree in Economics and Politics at the University of Edinburgh. Subsequently, he held web and digital management roles at the University of St Andrews and SRUC (Scotland's Rural College). He joined the University of Edinburgh in March 2017 as a User Researcher and Editorial Development Officer.

His knowledge of social science research methods, and interest in pursuing user-centred design approaches, has led to him developing an expertise in user experience and user research. He has recently completed a PDA in Service Design.


  • PDA in Service Design (Service Design Academy, Dundee and Angus College)

  • Agile Project Management Registered Practitioner (APMG International)

  • ITIL v3 Foundation (APM Group)

  • MA (Hons) Economics and Politics (the University of Edinburgh)