Dr Dorothy Armstrong is a Visiting Fellow to the University on a part time basis and also works as a Professional Adviser to the Scottish Public Services Ombudsman and Freelance Consultant.
Dorothy jointly leads the Personal and Professional Development Course for the Masters in Advancing Nursing Practice and teaches on a number of undergraduate programme. She is passionate about promoting the patient voice and is involved in the Department’s Service User and Carer strategic development. Dorothy is a graduate of the Universities of Edinburgh, Glasgow and Edinburgh Napier. Dorothy’s career has been in the NHS both as a clinician and educator, latterly as Programme Director with NHS Education for Scotland. In her role with the Ombudsman’s office, Dorothy works tirelessly to promote complaints as a vehicle for improvement and has developed an interest in the Power of Apology and frontline resolution tools and techniques. Dorothy has also served on a number of national groups and currently has an Honorary contract with a large NHS Board to ensure she is grounded in nursing practice. She was awarded an Honorary Doctorate by the University of Edinburgh in 2010 for her services to nursing.