As of today, 20th February, most HP factories in the affected area are back up and running and with HP’s Platinum supply chain support, we will prioritise all Scottish Procurement framework orders and expedite these through the factories and logistics .
Our efforts are focused on increasing productivity in each factory, working closely with our component suppliers to ensure these can operate at full capacity. Order status and potential delays on existing customer orders continue to be reflected in HP systems, however, these will be updated as the situation continues to recover.
We want to underline our commitment and support as we understand this is an extremely important time from a public sector year end spend perspective. The order status from the portal referring to April and May estimated delivery dates are subject to change and we fully expect these dates to improve over the coming weeks. Your HP account and operational team are regularly reviewing progress and will be able to provide more accurate delivery dates – unfortunately we do not have a definitive date when all order status updates will be reflected in the system, however, we will continue to monitor and manage the situation very closely.
As always, the well-being of our employees, our partners and customers and their families is our number one priority. We will continue to monitor the situation and are responding in real-time to customer and partner inquiries. Should you wish to discuss further or have any questions regarding specific orders please feel free to contact me.
We will continue to provide regular updates and would like to thank you for your support during this time.