Contract - Supplier Details and buying information.

Key Travel Ltd - Travel Booking and Management Services

How to buy from this supplier

This University created and endorsed contract with Key Travel provides a business travel one stop shop for UK and international air, rail, hotel services, ferry services, Eurostar and international car hire.

Online Booking set up: Regular users can self-manage their travel via the online booking portal and app.   Users must first register by emailing your: Name, department and telephone number to - Key Travel will issue the link and information for user access to the booking platform.    Training can be provided and guidance is available on the key travel website.

Regular Hours of Key Travel Services are:   08:45 - 17:30 Monday - Friday and 09:00 - 13:00 Saturdays, except Bank/Public Holiday weekends

Out of Hours Service:  A full out of hours emergency support service will be provided to bookers and travellers on 020 7843 9602

Payment for bookings made via this contract is managed centrally within the University through consolidated monthly invoicing.  Individual Copy Invoices can be provided to users for all bookings.

Travel Insurance must be arranged separately via the University’s Insurance Provider

Low Cost Booking Fees:  Key Travel transaction fees

Complaints / Further Assistance: 

  • Rachel Baxendale - Head of Customer Operations, Email: 07876 403 393
  • Craig Bradley - Team Manager  Email: 0161 819 8838
  • Lisa Smith - UK Managing Director 07471 996 621
  • University contract managers is Gordon Whittaker,   Email:  0131 650 275

Benefits of this Contract:  full benefits (including further details on how to use this contract) are in the “Buyer’s Guide” in “related links”.   Some of the key ones are as follows:

  • No need to use personal credit cards and claim back on expenses
  • Users will be compliant with all EU and Scottish Procurement legislation
  • Low booking costs that have already been tested for value in a tender process
  • Key travel will search the market to find the best deals; or alternatively
  • Users can request Key Travel to book specific flights/trains/hotels as required
  • All your travel requirements managed by one supplier and many discounts available
  • Legally required travel carbon monitoring/reporting is automatically taken care of

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