Centre for Open Learning

What is a Programme Representative?

Information about the responsibilities of Programme Representatives.

What do Programme Representatives gather feedback on?

Programme Representatives work with staff to improve the student learning experience. Here are some examples of the different aspects representatives can collect feedback on:

  • Curriculum (course choice, organisation, materials, expectations)
  • Student progression and achievement (student progress, enhanced personal or professional development)
  • Assessment and feedback (type and number of assessments, grading criteria, formative feedback, adequate feedback)
  • Learning resources (course outlines and reading lists/ accessible information/ availability on Learn or wiki/ School facilities)
  • Learning and teaching processes (teaching/ opportunity to collaborate in class/ guidance through the course)
  • Guidance and support (availability/ Personal Tutor)


How is this different to other forms of feedback?

works in partnership with staff to negotiate solutions to problems where possible. This is done, predominantly, through Student-Staff Liaison Committees (SSLCs)  

During Student-Staff Liaison Committees (SSLCs) they are requested to give feedback that is:

  • Accurate
  • Balanced
  • Constructive
  • Depersonalised (e.g. students should be encouraged to raise issues with specific staff members rather than mentioning specific names in SSLCs)

After an SSLCs they should:

  • give feedback to the students to close the feedback loop.
  • report the points made to staff members
  • report any actions based on the points that were raised.


What don’t Programme Representatives do?

Programme Representatives don't: 

  • Resolve all student issues - Student Representatives focus on issues that affect a significant proportion of students
  • Resolve personal issues relating to student experience and welfare (e.g. disability, personal academic support)


Who is my Programme Representative?

Your Programme Representative