IT and computing help

• I can't log into Uni computers
• I've forgotten my password
• I've forgotten my memorable word

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• I can't connect to eduroam
• Configure WiFi on your device
• Guest WiFi access at the University

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• I can't log into MyEd
• Links in MyEd don't open
• A portlet in MyEd isn't working

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• I can't log into Office 365
• Set up email on your device
• Multi-Factor Authentication (MFA)

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• Photo upload problems
• Forgotten Card PIN
• Door / building access

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• Finding your courses in Learn
• Finding your Grades or Feedback
• Enrolling on a self-enrol course

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• Remotely accessing software
• Get SPSS, NVivo or Microsoft Office
• SPSS license not retained on Mac

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• How do I print from my own device?
• I'm having problems printing
• How do I add or check my print credit?

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• Connecting to a Uni computer off-site
• How do I set up the VPN service?
• How do I map a network drive off-site?

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• How can I tell if an email is spam?
• Get anti-virus software
• Encrypting a computer or drive

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• Remotely access computer lab software
• What computing facilities are on offer?
• Printing poster-sized documents

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• How do I apply for a course?
• How do I apply for a scholarship?
• How do I update my personal details?

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• Finance Support
• Student Systems
• A-Z of Student Services

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• What to do when leaving University
• How long will my account stay active?
• How do I update my Alumni details?

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