User Experience (UX) service

Experience mapping essentials

In this session we look at how exposure to end users and collaborative stakeholder exercises can be synthesized into summary representations of user experiences, and utilised as a basis for solution ideas generation that can subsequently be tried out prior to significant development effort.

About the course

Mapping is a highly collaborative process, providing a means to summarise user research into ‘as-is’ scenarios, and to outline ‘to-be’ scenarios both from the perspective of the end user and of a potential service.

Maps may be worked up into high-fidelity communications tools, as well as providing an ongoing work-in-progress collaboration space as a project progresses.

Experience mapping: learn more about this research technique

How the session is delivered

  • Seminar introduction to the value and practice of experience mapping
  • Practical activity in small groups, continuing the scenario introduced in earlier sessions to explore a design problem through the lens of priority users

Learning outcomes

By the end of the session, attendees will have:

  • An understanding of how mapping exercises can be used to communicate current experiences, to explore design problems and generate ideas for potential solutions
  • An appreciation of how and when to use the technique using interaction with end users, stakeholders and/or other sources of insight
  • All resources and support materials needed to integrate these techniques into their own projects

How to book

Book on to training sessions

Participant feedback

I found it useful to interview people on their experiences and can see how useful this would be for finding goals, pain points etc.