Usability testing is evaluating a product or service by testing it with representative users.
What is it?
The primary goal during testing is to identify any usability problems with a product or service.
Typically during a test, participants will try to complete common tasks while observers watch, listen and takes notes.
When to use
Conduct usability testing:
- early - before any development is undertaken
- regularly - at key stages as you product or service evolves
Rocket Surgery Made Easy
Our go-to source for usability testing is Steve Krug’s Rocket Surgery Made Easy. The book takes you through:
- when and what you should test
- who to test and how to recruit
- picking tasks to test and writing scenarios for them
- conducting the tests
It’s a relatively short book and doesn’t take more than a few hours to read.
Steve Krug’s website also offers a series of helpful downloads, including a test script and recording consent form.
UX Service training
Get training in usability testing as part of our UX training package.
If you’re looking for online training, University of Edinburgh staff (non-visiting) can access Chris Nodder’s Usability testing training on Lynda.com.