User Experience (UX) service

Case studies

The User Experience Service undertakes a range of human-centred research and design assignments across the University, from pre-project agency engagement and discovery work though to appraisal of new and existing services.

Online learning

Learn Foundations – programme of user research

Digital Transformation Initiative

Evolving prototype digital design standards

API Service user research and discovery

Document management user requirements


Making it easier for students to use MyEd

User Centred Portal research into updating contact details

User Centred Portal student research

Student ID and login

Card Services student research into photos

Staff and student log in experiences

IS Helpline

IS Helpline collaboration to increase levels of IT self-service

Business intelligence

Business Intelligence / Management Information user research

Business Intelligence / Management Information user perceptions of quality and reliability

Research Data Service

Research Data Service user research and system usability appraisal

Student recruitment

Online Learning UX agency recruitment support

How can we help you?

We offer a range of services, ranging from informal advice and call-off support arrangements, to fully embedding a User Experience Specialist in your team for the duration of a project. We also provide expert guidance if you're looking to recruit your own staff or engage an external agency.

What we do - the full range of services