Information Services

Status and alerts

Current Status of Priority Services

DiscoverEd (ISG - SaaS external)OK
Euclid webOK
Kinetics (KX)OK
LearnOK
MoodleOK
MyEdOK
Office 365OK
University WebsiteOK
WIKIOK

Current Open Alerts

Affected ServicesDate/TimeImpactDescriptionPlanning
Intermittent issues with lecture and other teaching event recordings
  • Lecture Recording
  • From: 12-Aug-2024 - 09:00AM To: 04-Oct-2024 - 06:00PM
  • 53 days, 9 hours Degraded
Issues being investigated.unplanned
Meetings accepted by calendar delegates going into personal calendar
  • Office365
  • From: 30-Sep-2024 - 03:00PM To: 04-Dec-2024 - 04:00PM
  • 65 days, 2 hours Degraded

We are investigating issues raised regarding users with delegate permissions on calendars, where they are reporting that delegate meeting invites are being sent to the delegates' own inboxes and added to their calendars as well.

A ticket has been raised with out support partner and we will be working with Microsoft to resolve this issue.

unplanned
Eleanor network uplinks to be reconfigured
  • From: 04-Oct-2024 - 10:00AM To: 04-Oct-2024 - 12:30PM
  • From: 11-Oct-2024 - 09:00AM To: 11-Oct-2024 - 05:00PM
  • 2 hours, 30 minutes Degraded
  • 8 hours At risk
uplinks will be taken offline, reconfigured and then restored to service.unplanned
Collaborate Update
  • From: 10-Oct-2024 - 12:00AM To: 10-Oct-2024 - 04:00AM
  • From: 10-Oct-2024 - 04:00AM To: 10-Oct-2024 - 05:00AM
  • 4 hours Degraded
  • 1 hour At risk
Class Technologies will be performing an update to Collaborate Ultra in Europe (AWS Ireland). During this period users will experience intermittent availability. The update will bring the platform to version 24.18.planned
Affected ServicesDate/TimeImpactDescriptionPlanning