Information Services

Status and alerts

Current Status of Priority Services

Euclid webOK
Kinetics (KX)OK
Office 365OK
University WebsiteOK

Current Open Alerts

Affected ServicesDate/TimeImpactDescriptionPlanning
Office365 - Exchange email timeout errors and mail delivery delay
  • Office365
  • From: 26-Oct-2020 - 05:00PM To:      28-Oct-2020 - 05:00PM
  • 29-Oct-2020 07:30AM - 05:00PM
  • 2 days Degraded
  • 9 hours 30 minutes At risk

Microsoft are aware of an issue and are investigating.

Update from Microsoft: We're finished rerouting a small number of user requests, and verified that there has been a reduction to the number of timeouts and delays being experienced. We're expanding the amount of user requests we're rerouting to fully resolve the issue.

Update 28/10/20 - 13:20

Issue appeared to have been resolved overnight though now has started to re-occur intermittently since around 09:50 this morning. Microsoft have been informed and are looking into it with the relevant fix team.

Update 29/10/20 - 07:30

Update from Microsoft: We've determined that the issue reoccurred because previously applied configuration changes, meant to resolve memory inefficiencies, did not reach a specific environment and resulted in higher susceptibility to traffic increases for that region. We're deploying these configuration changes to the remaining affected environment to remediate impact. In parallel, we've confirmed that restarting the affected infrastructure has mitigated impact, and we'll continue monitoring until the deployment completes to ensure impact does not reoccur.

Timetabling 20/21 Services Unavailable
  • Timetabling
  • From: 28-Oct-2020 - 08:00AM To:      29-Oct-2020 - 05:00PM
  • From: 29-Oct-2020 - 05:00PM To:      30-Oct-2020 - 05:00PM
  • 1 day 9 hours Outage
  • 1 day At risk
Essential Maintenance is required to re-build the Timetabling Database prior to the start of Term. This is a planned task and is required to improve the performance of the Timetabling System. planned
Intermittent Teams Call Quality Drop On-Campus
  • Office365
  • From: 17-Aug-2020 - 08:30AM - Ongoing
  • 90 days 4 hours 30 minutes At risk
Intermittent reports about call quality when using Teams from an on-campus wired network. There are several routes where comms are subject to being blocked which have been identified and the team are looking at options to unblock those routes to help optimise comms over the networks. unplanned
Committees Intranet update issue
  • Committees
  • From: 05-May-2020 - 04:00PM - Ongoing
  • 178 days 2 hours Degraded
Problem record for this - P2005-023 unplanned

Recently Closed Alerts

Affected ServicesDate/TimeImpactDescriptionPlanning
Remote Desktop Gateway at risk
  • Remote Desktop Gateway
  • 29-Oct-2020 08:00AM - 09:30AM
  • 1 hour 30 minutes At risk
Change the user facing certificates for HTTPS due to security issue planned

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