Information Services

Status and alerts

Current Status of Priority Services

DiscoverEdOK
Euclid webOK
Kinetics (KX)OK
LearnOK
MoodleOK
MyEdOK
Office 365OK
University WebsiteOK
WIKIOK

Current Open Alerts

Affected ServicesDate/TimeImpactDescriptionPlanning
WorkTribe Maintenance and Auto Patching
  • Worktribe
  • 07-Feb-2023 05:30PM - 06:30PM
  • 09-Feb-2023 05:30PM - 06:30PM
  • 1 hour At risk
  • 1 hour Outage
WorkTribe application will automatically be patched by vendor. LIVE will be patched to the latest release. planned
Collaborate Update
  • Collaborate
  • 09-Feb-2023 12:00AM - 04:00AM
  • 09-Feb-2023 04:00AM - 05:00AM
  • 4 hours At risk
  • 1 hour At risk

Class Technologies will be performing an update to Collaborate Ultra in Europe (AWS Ireland), during this period users will experience intermittent availability.

The update will bring the platform to version 23.02

planned
Datastore showing intermittent errors
  • User File Store
  • From: 08-Feb-2023 - 01:30PM - Ongoing
  • 1 day 4 hours At risk
unplanned

Recently Closed Alerts

Affected ServicesDate/TimeImpactDescriptionPlanning
People and Money - PaaS Infrastructure database upgrade to 19c
  • GH / Inohub / SFS / HESA
  • 01-Feb-2023 05:00PM - 11:00PM
  • From: 01-Feb-2023 - 11:00PM To:      02-Mar-2023 - 12:00AM
  • 6 hours At risk
  • 28 days 1 hour At risk

Work undertaken by Inoapps Managed Services. Full backup – 30 mins (this may vary) Upgrade Grid Infrastructure – approx. 1 hour Database Upgrade – approx. 3 hours

Users should consider the applications 'At Risk' between 5pm - 11pm.

Database already upgraded on Non Production PaaS environments.

planned

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