Information Services

Library help

If you need to contact us for help with any Library service please get in touch with the IS Helpdesk. There is also a copyright service for related enquiries and an online form if you would like to make a comment, complaint or suggestion.

IS Helpdesk 

Help with all aspects of using the Library is available from the IS Helpdesk and on our webpages. If you can’t find what you are looking for, and you are unable to visit us in person, this is how to get in touch:

Library Chat

Chat with us in real-time, or send us your question and we’ll reply as soon as we can. Just click on the Library Chat widget and wait to be connected. This service is available 7 days a week.

Please note that during the hours, Monday-Friday 5pm-9am and Saturday & Sunday 24/7, the Library Chat service will be handled by a Librarian from a different University. 

You can also get in touch with the Helpdesk by telephone or email.

Contact the IS Helpdesk

Out of hours help

For IT and e-learning enquiries out of hours please:

The IS Helpline and NorMAN Out-of-Hours service combine to provide 24-hour support.

Further help

Academic Support Librarians

Library staff available for academic subject specific help

Academic Support Librarians

Copyright information and enquiries

All reproduction from published material is subject to Copyright law.

Copyright information and enquiries

Privacy Notice - Chat Service

Information about you: how we use it and with whom we share it

The information you provide will be used by the University to process and respond to your enquiry.

The University uses two external companies, OCLC and Springshare, to host our chat services on the University’s behalf.

We are using information about you because we have a legitimate interest in processing your enquiry as effectively as possible.

We will hold the personal data you provided us for two years.

This privacy statement is continued at: edin.ac/privacy

British Sign Language support

A video relay service is available, enabling British Sign Language users to contact public bodies and vice-versa.

This service operates from 8am to 12 midnight, 7 days a week.

Contact British Sign Language support (external site)

Related Links