Information Services

Library help

There are various services providing library help and support.


EdHelp provides Library help and also help with enquiries regarding Student Finance, IT Support and Student Administration. This service is available to University of Edinburgh staff, students and alumni online via the EdHelp portal. You can also visit EdHelp on-campus at all our library Helpdesks from 1st June 2023. For locations, please see below.


Library helpdesks

There are Library helpdesks at each of our library sites. This service is available to University of Edinburgh staff, students, alumni and all other users.

Library Locations 

Library Chat

Chat with us in real-time, or send us your question and we’ll reply as soon as we can. Just click on the Library Chat widget and wait to be connected. This service is available 7 days a week.

Please note that in the evenings and weekends, the Library Chat service will be handled by a Librarian from a different University. 

Privacy Notice - Chat Service

Information about you: how we use it and with whom we share it

The information you provide will be used by the University to process and respond to your enquiry.

The University uses the external company, Springshare, to host our chat services on the University’s behalf.

We are using information about you because we have a legitimate interest in processing your enquiry as effectively as possible.

We will hold the personal data you provided us for two years.

Continued privacy notice

Academic Support Librarians

Library staff available for academic subject specific help. They can provide help and support in teaching, learning and research.

Academic Support Librarians

Copyright information and enquiries

All reproduction from published material is subject to Copyright law.

Copyright information and enquiries

Out of hours help

For IT and e-learning enquiries out of hours please:

The IS Helpline and NorMAN Out-of-Hours service combine to provide 24-hour support.

British Sign Language support

A video relay service is available, enabling British Sign Language users to contact public bodies and vice-versa.

This service operates from 8am to 12 midnight, 7 days a week.

Contact British Sign Language support (external site)

Related Links