Zoom FAQs

To use Zoom in Learn you will need to log into ed-ac-uk.zoom.us and click Sign in. This will change your Zoom log in to your University of Edinburgh EASE account (UUN@ed.ac.uk).  

You should only use your UUN@ed.ac.uk email address, and the UUN@ed.ac.uk address of others when adding them as Alternative Hosts or giving them Schedule Privilege.  

You can check that your University of Edinburgh Zoom account is set up correctly (meaning that it is registered as your UUN@ed.ac.uk) by logging into ed-ac-uk.zoom.us going to Profile and scrolling down to Sign In. The email listed here as your ‘Sign-In Email’ should be your UUN@ed.ac.uk. To view this, you may need to click on the small eye icon next to the email address.  

If this is not your UUN@ed.ac.uk then please follow the guidance on updating your Zoom Email address. 

No, you do not have to change your Zoom settings for each meeting. After logging into ed-ac-uk.zoom.us and changing any settings that you wish to the changes are applied to all meetings.  

Yes, any settings that are changed in ed-ac-uk.zoom.us are applied to all meetings that you have scheduled. Settings cannot be changed during a session.  

Settings such as participant permissions to use the chat, share their screen, video, and microphone can be changed, however, main settings such as enabling any tools (whiteboard, breakout rooms, polling) cannot be changed during a session.  

To update tool settings, you will need to end the meeting, change the settings in ed-ac-uk.zoom.us and then restart the meeting for the changed settings to be applied.  

Yes, all University of Edinburgh Zoom meetings must have a passcode to comply with Security measures. The passcodes can be changed, but they cannot be removed or disabled. 

Yes, the Waiting room feature can be turned off in ed-ac-uk.zoom.us in Settings> Security. 

Yes, you can admit more than one participant at a time by opening the Participants panel and clicking on the Admit All button at the top of the panel. 

Please note: Clicking this will only admit the participants currently in the waiting room. If participants try to join the session after you have pressed this, they will remain in the waiting room until they are admitted by the Host or Co-Host.  

No, changing the way that the participants’ videos are displayed to you does not change the view of any others in the meeting.  

Yes. Pinning multiple videos to your screen is possible but needs to be enabled by the Host or Co-Host for each participant that requires this.  

No, pinning a video, or multiple videos will only pin the videos to your screen and will not change the view for others in the meeting.  

A Co-Host is not able to create a poll within a meeting, but they can launch a pre-uploaded poll in a meeting. If a new poll is needed this will need to be created and launched by the Host of the meeting.  

No, within Zoom there can only be one Host. A host can allocate Co-Hosts within the meeting, or make another user the Host, but this will remove all privileges that you have as Host. Due to this, we do not recommend making others in the meeting the Host, only a Co-Host.  

Zoom meetings have a limit of 300 participants. This includes the Host, any guests, and Co-Hosts.  

More information on buying meeting licenses is available. 

For live captions used in the meeting to be saved the Host will need to enable this in their settings at ed-ac-uk.zoom.us 

Any recordings made in Zoom are saved in the cloud recordings tab within the courses Zoom scheduler area. Recordings are also automatically transferred into the courses Media Hopper Replay area, or into your own Media Hopper Replay Library.  

You can automate the relocation of recordings into Media Hopper Replay courses by going into Media Hopper Replay> settings> Zoom settings and selecting the class from the dropdown menu. 

More information about recording storage and Media Hopper Replay Privacy Statement can be found on the Media Hopper Replay support pages. 

If the course that the meeting is taking place in is a Euclid fed, Media Hopper Replay enabled course then the recording will be automatically transferred into the class area.  

If the course is not a Euclid fed course, a playground course, for example, you can automate the relocation of recordings into Media Hopper Replay courses by going into Media Hopper Replay> settings> Zoom settings and selecting the class from the dropdown menu. 

Unlike Media Hopper Replay lecture recordings there is no delay in Zoom recordings being available to view for students. When the Host of the meeting receives an email from Zoom confirming that the recording has been processed this also means that the recordings is available in Media Hopper Replay to be viewed by students.

If the recording is held only within Zoom and you have not enabled student access to Media Hopper Replay, then the students will not have access to the recording.  

If you have enabled Media Hopper Replay access in your course, then you can change the availability of the content. 

Yes, you can use the captions generated by the automatic captioning service in Zoom as captions in Media Hopper Replay recordings. If you have used the automatic transcription service, this will be automatically moved over to Media Hopper Replay with the video and audio recording of the session.  

To edit and enable these captions to be viewed with the recording you will need to locate the recording and click the ‘...’ on a video thumbnail> More Actions> Edit Transcript>Apply to CC> Apply.  

We do recommend that you take the time to edit the transcript to make this as accurate as possible for users as automatic transcription services are never fully accurate.  

Yes, Zoom offers both manual and automatic captioning. This is a feature that needs to be enabled in your settings at ed-ac-uk.zoom.us.  

From here you can also enable the saving of captions as a text file that will be available after the session is over.  

If you are using the Desktop Client, then users can edit the size of the captions on the screen. To do this go to Settings> Accessibility and use the slider to change the text size.  

You cannot change the text colour. This will display as a black background with white text.  

Yes, you can allow users to multi-pin videos.  

To do this open the participants panel, then hover over their name, click Allow to Multi-pin.  

Yes, Zoom is screen reader compatible. Please see the using screen reader alerts guidance from Zoom.