Information Services

Hardware and Software Requirements

To ensure that you can access and participate in a session.

What you need to join a session: 

  • Internet access.

  • Microphone - we recommend using a headset if available. 

  • Webcam - This is recommended, but not necessary.  

For the best experience, we recommend using the Zoom Desktop Client in order to have full access to the interactive tools available. The host will be unable to use some functionality if they are using the browser-based version of Zoom.  

Comparison of Desktop Client and Web Browser Functionality

If you are using the Browser version of Zoom we recommend using Google Chrome, Firefox, or Microsoft Edge.  

For full details on Machine requirements please see the Zoom Requirements Support page. 

 

MacOS Users: 

In order to use certain Zoom features macOS users will need to allow Zoom permission to access their camera, microphone and screen.  

If you are on macOS 10.14 or later, when you enable screen sharing you may be asked in a pop-up to allow Zoom to do so. 

  1. Press Open System Preferences
  2. In the Security & Privacy window that opens, unlock the orange lock at the bottom-left with your Mac password, or Touch ID. 
  3. Tick the box next to zoom.us in the Screen Recording section of the preferences. 
  4. Click on Later to proceed.
  5. Click on the lock to prevent further changes.
  6. Close the Security & Privacy window.

Need help?

Zoom Support

If you still need help:

Contact the IS Helpline