A list of known issues affecting the Collaborate service, what workarounds are available and how we are working to resolve them.
From time-to-time you may experience some unexpected behaviour from the Collaborate environment. If this is the case you can check our list of known issues for more information. We welcome feedback on Collaborate so we can continue to improve the service.
|Cannot install Application Sharing Chrome Extension in the Collaborate session with Chrome Version 71 and 72 on Windows and Mac||
Issue to be fixed in February 2019 Collaborate release
|There is a known issue with Firefox v.61 with attendees using this browser cannot be heard in a Collaborate Session.||
The workaround is to upgrade the browser to a different version or use an alternate browser (preferably Google Chrome).
Helpful link: Troubleshooting Audio and Video
Icons do not appear in the Collaborate interface when in older versions of Firefox.
Interface icons such as the hamburger menu icon are not visible, but still functioning when the area they would normally occupy is clicked.
|Update Firefox browser version or use a different browser, such as Chrome.||
Blackboard won't fix this issue due to it being an out of date version of Firefox on University Managed Desktops. Update browser version or use a different browser.
Known issue with PowerPoint slide conversion in Collaborate Ultra experience. Please read here for further information.
Convert the PowerPoint to PDF before uploading the slides to Collaborate
Workarounds are documented on this webpage: Unable to upload PowerPoint presentation
Feedback on the Collaborate service
The Collaborate service team are keen for users to provide feedback/suggestions on the service and the tools available within Collaborate.
If you experience an issue with any aspect of Collaborate please: