Frequently asked Questions
Answers to Frequently asked Questions received about Collaborate Ultra
Why do I have to use Google Chrome Browser?
For the best Blackboard Collaborate Ultra experience use Google Chrome or Firefox (versions 49+).
I can't get audio to work - can I use my phone to join a session?
If you can't get audio to work on your computer, you can use your phone in a session.
How to report an issue to IS Helpline
If you have problems during a session which you can't resolve please contact us and we will investigate these for you.
Unable to upload PowerPoint presentation
If you’re unable to upload your PowerPoint presentation to a Blackboard Collaborate session please try the options below as an alternative as there is a Known Issue with the PowerPoint Slide conversion in the Collaborate Ultra experience.
How to set up repeat sessions in LEARN
If you are setting up a series of collaborate sessions from within LEARN you have the option to Repeat Sessions.
How to get the correct URL when using a different browser by default?
We recommend that for the best experience you access Blackboard Collaborate Ultra using the Google Chrome browser.
How many participants can attend a Blackboard Collaborate session?
At the moment 500 participants can simultaneously attend a Blackboard Collaborate session.
How to preserve text chat in a Blackboard Collaborate Ultra Session?
It is not possible to export the text transcript in a Blackboard Collaborate Ultra within MyEd.