Known issues
Known issues with Feedback Studio and PeerMark
Issue | Platform(s) | Impact | Workaround |
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New: Students receiving inappropriate "overdue" notifications for Turnitin assignments. These may say that a "submission is overdue" or "marking overdue". | Learn (Ultra) | Students |
There is no workaround currently. This relates to a known issue which Blackboard are working to resolve. The issue may impact on LTI/Partner cloud integrations and possibly discussion boards |
QuickMarks not showing description text to markers | Staff |
Turnitin believe this is fixed. There is no workaround but markers experiencing this issue can continue to mark as normal though they will not be able to see the description attached to the QuickMark. |
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Turnitin 'Invalid / Missing State' Error Message | Learn (Ultra) | All Users |
Some users reported seeing the 'Invalid or missing state' message. This is due to the user's browser and security settings preventing the Turnitin assignment from opening correctly. This can usually be fixed by the user:
If many students report this error for the same assignment, the instructor should check the settings of the Turnitin Assignment in the Learn Ultra course, to ensure it is set to open in the same browser window. To do this:
('Open in new window' is deselected by default.) |
Turnitin's User Email Address does not update with their Learn record | Moodle; Learn (Ultra); Learn (Original) | All Users |
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Release Conditions Prevent Sending Email Reminder to Non-Submitters in Learn Ultra Gradebook | Learn (Ultra) | Staff |
This is a bug for which Blackboard is working on a fix. In the Learn Ultra Course, when creating a Turnitin assignment, Blackboard automatically adds a Release Condition to the assignment link and this prevents sending email reminders from the Gradebook. A workaround is to change the Release Condition to "Visible to Students" as long as it is already visible, and then go to the Gradebook to send the email reminder. |
Copy Assignment Feature Bugs | Learn (Ultra); Moodle | Staff |
We suggest you do not use the Copy Assignment feature which was released on 30th October 2023. If you have used this and have discovered issues, we would be grateful if you could raise a call through IS.helpline@ed.ac.uk to help us understand the scope of these issues. So far, issues reported are:
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HTTP Error 400 when bulk downloading submissions | Staff |
Windows:
Mac OSX:
*Note: Mobile browsers and partial browsers (such as those used on an iPad or tablet) are unsupported. |
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Discrepancies between the 'Uploaded' date and time shown on the Turnitin 'Assignment Inbox' screen and the 'Date Uploaded' field in the downloadable 'Grade Report' | Learn (Original); Learn (Ultra) | All users |
There is no workaround. Turnitin confirmed that the dates tracked on the Grade report are the "first upload" and not updated after resubmissions. |
The word count displayed within Feedback Studio is not always equal to the word count in the submitted document | Learn (Original); Learn (Ultra); Moodle | Staff |
Turnitin only reports the numbers of words it detects which may not be the number of words in the document. For this reason, it cannot be seen as a source of the word count for submitted work. Staff should ask students to state the word count in their work or else staff should determine the word count from the document itself (e.g. there is a Word Count function within Word). |
Turnitin Submission with Flag Icon might cause Feedback Studio to freeze | Learn (Original); Learn (Ultra); Moodle | Staff |
Grading can still be completed by NOT clicking the flag icon in the Assignment inbox. Instead, use the Paper Title link or grade (pen) icon to open the assignment in Feedback Studio, then complete grading but avoid clicking the flag icon while within Feedback Studio. |
Strikethrough looks like underline |
Learn (Original); Learn (Ultra); Moodle | All users |
Turnitin acknowledged the issue seems to be caused by the font used in the submission. No workaround for already submitted files but, as always when using strikethrough, markers should add a comment to explain to the students what the action means which should mitigate the issue. |
Turnitin Assignment with Adaptive Release for individual students is visible in the Course Calendar for all students | Learn (Original) | Students | Put the Turnitin assignment in a folder; this appears to hide it on the course calendar for other students. (Ultra courses work fine when adding a user or group to the release conditions.) |
Grades do not always sync with the Grade Centre | Learn (Original) | Staff |
If some grades do not pass to Grade Centre, Turnitin suggest changing the Post Date forward by an hour (and Save) and back by an hour (and Save), and it may push for a fresh synchronization. If a grade is zero in Turnitin assignment, Grade centre will show it as Needs Marking. Therefore, instructors should always be setting the grade point as 1 minimum to avoid any issues. Check the Max Grade in Turnitin Assignment setting and make sure it is greater than zero. If students submitted directly on Turnitin website, their grades will not pass to Grade Centre. |
Bulk download timing out | Learn (Original); Learn (Ultra); Moodle | Staff |
Download files in batches instead of as a whole by selecting/deselecting submissions individually in the assignment inbox for any downloads that experience this error. The number of batches needed will depend on how many submissions there are/file size of submissions. |
Learn Grade Centre may reveal Turnitin anonymous submission | Learn (Original) | All users | No workaround yet. |
When creating a new Turnitin LTI inbox, the GradeCentre column is visible to students by default | Learn (Original) | All users | After creating the Turnitin inbox, staff user will need to go to Learn (Original) Course Grade Centre and manually set the corresponding Grade Centre column to 'Hide from Students'. |
For some Chinese language submissions, the word count is erroneously being flagged as being under 20 words when more have been used. | Learn (Original); Learn (Ultra); ATLAS; Moodle; EdX; direct | Students | Select 'Accept any File Type' in assignment inbox settings, will ensure that Turnitin can accept the file, a Similarity Report will be generated providing the file meets Turnitin's file requirements, and the correct word count will be shown. |
Apple Hot keys does not work within bubble comments | Learn (Original); Learn (Ultra); ATLAS; Moodle; EdX; direct | Staff | Use UI to select underline in Safari or use Chrome for mac which does support hotkeys. |
In Learn UBN menu, when filtering by 'assignment' in 'activity stream' Turnitin LTI inbox information does not display | Learn (Original); Learn (Ultra) | All users | Student and staff can access the Turnitin assignment within the Learn course where details about assignment can be accessed. |
Groups not automatically refreshing | Learn (Original); Learn (Ultra) | All users | Within the inbox use the refresh arrow button in the top right hand corner of the Turnitin inbox to manually update group enrolment information. |
Turnitin - Learn Grade Centre submission timestamp discrepancy | Learn (Original) | Staff | When checking for late submissions use the dates & times from within the Turnitin inbox. See video: https://media.ed.ac.uk/media/Turnitin+-+Checking+for+Late+Submissions/1_0js84wj9 |
Microsoft Word files not generating within inbox / M14:11 | Learn (Original) | All users | Please include the Paper ID within your Helpdesk call and a request will be submitted for TurnitinUK to reprocess the file whilst retaining the metadata. |
Issue | Platform | Impact | Workaround |
---|---|---|---|
New: Turnitin PeerMark inbox does not allow randomly assigning reviewers to different inboxes. (Users can no longer select an inbox to base PeerMark on.) | All | Staff | There is no workaround. When manually paring students, the Number of Automatically Distributed Papers for Review overrides the number of Manually Paired Papers. Turnitin suggest typing 0 in the box for Automatically Distributed Papers for Review to stop the system override. (Do not use the down arrow to reduce the number as it does not go to 0.) |
The student can Save their review as a draft and Submit, but can no longer re-submit. | All | Students |
No workaround. Staff need to inform their students of this, as once they Submit their review they will not be able to edit it. |
Error message about the end date of a class being exceeded, when creating a new PeerMark inbox | All | Staff | Create a new non-PeerMark assignment with a later end date (then hide it); this should stop the error message appearing when you create the PeerMark inbox. |
Known Issues and Status Alerts (from Turnitin)
Turnitin publish lists of Known Issues for all their products and you can also subscribe to their Status Alerts:
Known Issues (external link)
Subscribe to Status Alerts (external link)
Further issues
If you have any issues using Turnitin, contact the IS Helpline with as much detail possible (e.g. browser, platform, course):