Information Services

Help and support

Further advice and training opportunities


Looking for a Quick Guide to the changes when we moved to Turnitin LTI? You can find these on the Turnitin in Learn pages

For staff

General advice

Turnitin: moving to LTI (captioned video; 40 mins) [link to Media Hopper]

Make sure that students know in what format their submission should be, and make sure that this is in agreement with Turnitin's advice on File requirements [external link].


For students

Follow the instructions given to you by your Course Organiser and, if in doubt, contact your Course Office.

Guides from Turnitin

Online guides for using Turnitin, for both staff and students, are available from the Turnitin website:

Turnitin guides (external link)


Training courses


We provide scheduled training for staff in the use of Turnitin.

We are also able to provide bespoke training for groups of staff. Contact us through IS Helpline (below) for details.


We advise students to make use of the guidance, including workshops and one-to-one consultations, offered by the Institute of Academic Development (IAD) on academic writing and referencing:

Advice for students


Known issues

If you are experiencing issues with Turnitin, you may find it useful to consult our list of currently identified issues:

Updates and known issues (internal link)


Further help

If you have any issues using Turnitin, or want to discuss how to use it, contact the IS Helpline with as much detail possible (e.g. browser, platform, course):

Contact the IS Helpline