Surveys

Surveys are carried out to gain user feedback on our range of services.

The following are a list of surveys carried out to gain user feedback on our range of services.

Surveys

Date carried out	Survey name	Results summary	For further information contact
October 2022	October Quality Survey 2022 Helpdesks	Help Services October Quality Survey 2022 (463.24 KB PDF)	Karen Bonthron
October 2021	October Quality Survey 2021 Helpdesks	Help Services October Quality Survey Helpdesks 2021 (459.58 KB PDF)	Karen Bonthron
October 2019	October Quality Survey 2019	October Quality Survey 2019 (260.22 KB PDF)	Karen Bonthron
October 2018	October Quality Survey 2018	October Quality Survey (261.86 KB PDF)	Karen Bonthron
August-September 2018	Helpdesk Summer weekend service hours		Barry Croucher
May 2018	Seat Reservations in the Main Library	Results Summary (175.71 KB PDF)	Alistair Mayze
September 2017	Card issue event	Results Summary (69.36 KB PDF)	Alistair Mayze
March 2017	New 24/7 Main Library opening hours survey	Results Summary (185.75 KB PDF)	Susan Watson
December 2016	Exam Study Spaces Survey		Barry Croucher
November 2016	New Lower Ground Floor Study Spaces Survey	Results Summary (147.86 KB PDF)	Serena Fredrick
October 2016	Customer Service Excellence Quality Survey	Results Summary (230.51 KB PDF)	Karen Bonthron
September 2016	Get Connected Survey	Results Summary (109.53 KB PDF)	IS Helpline
July - September 2016	Godfrey Thomson Exhibition	Results Summary (211.12 KB PDF)	Emma Smith
April - May 2016	Exam Study Spaces Survey		Barry Croucher
January - February 2016	Plasma Screen Survey	Results summary (145.35 KB PDF)	Susan Watson
December 2015	Extended Holiday Opening Hours Survey		Barry Croucher
December 2015	Main Library Survey		Barry Croucher
November 2015	DiscoverEd Survey	Results summary (139.43 KB PDF)	Angela Laurins
October - November 2015	Main Library Survey	Results summary (171.11 KB PDF)	Barry Croucher
September 2015	Get Connected Survey	Results summary (154.06 KB PDF)	IS Helpline
April-May 2015	Exam Study Spaces Survey		Barry Croucher
March-April 2015	Main Library Survey	Results summary (160.54 KB PDF)	Barry Croucher
January 2015	HUB Survey	Results summary (181.42 KB PDF)	Gavin Willshaw
December 2014	Extended Holiday Opening Hours Survey		Barry Croucher
December 2014	Main Library Survey		Barry Croucher
November-December 2014	USD Staff Survey 2014	Private / internal only	Susan Watson
October-November 2014	uCreate KB Survey	Results summary (2.25 MB PDF)	George McDougall
September 2014	Get Connected Survey	Results summary (165.78 KB PDF)	IS Helpline
August 2014	Main Library Exit Survey	Results summary (270.8 KB PDF)	Barry Croucher

Accessibility

Information Services aims to make all of our services as accessible as possible. Should you be unable to complete any of our surveys, please contact IS.Helpline@ed.ac.uk.