Information Services

Survey Kiosk

The Survey Kiosk is an easy to use touch screen, offering users a simple and effective means to provide feedback about our services.

With a view to service improvement, the Survey Kiosk regularly moves location around Information Services buildings gathering feedback on a range of services.

Surveys

Date carried out Survey name Results summary For further information contact
October 2019 October Quality Survey 2019 Karen Bonthron
October 2018 October Quality Survey 2018 Karen Bonthron
August-September 2018 Helpdesk Summer weekend service hours   Barry Croucher
May 2018 Seat Reservations in the Main Library Alistair Mayze
September 2017 Card issue event Alistair Mayze
March 2017 New 24/7 Main Library opening hours survey Susan Watson
December 2016 Exam Study Spaces Survey   Barry Croucher
November 2016 New Lower Ground Floor Study Spaces Survey Serena Fredrick
October 2016 Customer Service Excellence Quality Survey Karen Bonthron
September 2016 Get Connected Survey IS Helpline
July - September 2016 Godfrey Thomson Exhibition Emma Smith
April - May 2016 Exam Study Spaces Survey   Barry Croucher
January - February 2016 Plasma Screen Survey Susan Watson
December 2015 Extended Holiday Opening Hours Survey   Barry Croucher
December 2015 Main Library Survey   Barry Croucher
November 2015 DiscoverEd Survey Angela Laurins
October - November 2015 Main Library Survey Barry Croucher
September 2015 Get Connected Survey IS Helpline
April-May 2015 Exam Study Spaces Survey   Barry Croucher
March-April 2015 Main Library Survey Barry Croucher
January 2015 HUB Survey Gavin Willshaw
December 2014 Extended Holiday Opening Hours Survey   Barry Croucher
December 2014 Main Library Survey   Barry Croucher
November-December 2014 USD Staff Survey 2014 Private / internal only Susan Watson
October-November 2014 uCreate KB Survey George McDougall
September 2014 Get Connected Survey IS Helpline
August 2014 Main Library Exit Survey Barry Croucher

Accessibility

Information Services aims to make all of our services as accessible as possible. Should you be unable to complete the survey using the Survey Kiosk, or require the results in an alternative format, please contact IS.SurveyKiosk@ed.ac.uk.