Help Services user satisfaction survey

Each week we send out a satisfaction survey to collect feedback on users' experience of using the ISG Help Services.

This survey goes to 100% of  people who have logged a call which was closed by Information Services. The survey is set so that no one will be re-surveyed within 2 weeks.

We value all feedback received and any comments are used to help guide us as we develop and deliver our services with your business and learning needs in mind.

2024

Help Services Satisfaction Survey Spring 2024 (81.35 KB Word)

2023

Help Services Satisfaction scores Winter '22 (459.65 KB PDF)

Help Services Satisfaction Survey Spring '23 (270.45 KB PDF)

EdHelp Summer Satisfaction Survey 2023 (53.97 KB Word)

Help Services Satisfaction Survey Q4 2023 (66.68 KB Word)

2022

Help Services Satisfaction Survey 8th August till 15th September 2022 (134.01 KB Word)

Help Services Satisfaction Survey Summer 2022 (59.91 KB Word)

Help Services Satisfaction Survey EdHelp June 22 (244.22 KB PDF)

Help Services Satisfaction Survey Helpdesks June'22 (242.26 KB PDF)

2019

IS Helpline Survey Responses - 1st Jan to 30th June 2019 (103.51 KB PDF)

IS Helpline Survey Responses - 1st to 31st July 2019 (112.42 KB PDF)

IS Helpline Survey Responses - 1st to 31st August 2019 (118.27 KB PDF)

IS Helpline Survey Responses - 1st to 30th Sept 2019 (106.08 KB PDF)

IS Helpline Survey Responses - 1st to 31st Oct 2019 (109.79 KB PDF)

Previous years

IS Help Services user satisfaction survey responses 2018

IS Help Services user satisfaction survey responses 2017

IS Help Services user satisfaction survey responses 2016