Information Services

Replacement cards

If your University card or Library card has expired or is lost, stolen or damaged it can be replaced by a Card Help Desk.

Getting a replacement

To get a replacement card, please visit one of our Card Help Desks.

If your University card has expired, it will not be automatically replaced by Card Services.

If you need a replacement card but still have money left in your UpayChilli account, please contact one of the Card Help Desks to order a replacement card and arrange the balance transfer.

Cost of replacement cards

In the case of faulty, worn and expired cards, the old card must be produced in order to receive a free replacement.

The £10 fee applies if you are unable to produce your old card at the time of replacement.

Faulty cards Free
Fair wear and tear Free
Expired cards Free
Lost, stolen, damaged £10

Students returning to the University to start a new programme of study

If you have previously been a student at the University, your card will not be renewed automatically. Please visit one of the Card Help Desks to get your card produced.

The photo showing in the Student Personal Details channel in MyEd would be used to create your card. If you wish to have a new photograph, you will have to fill out an application form and submit a photograph at the Card Help Desk.

Continuing or returning visitors

Card Services are only able to print out a new or replacement card for Visitors with a valid end-date to their visit.

If it has been updated, then you must visit one of our Card Help Desks to ask for a new or replacement card.

Card Help Desks

Distance learners

If you are a Distance Learning student and need to replace a lost, stolen, damaged or expired card, please: