Information Services

Replacement cards

Please visit a card help desk to get a replacement card.

Getting a replacement

To get a replacement card, please visit one of our EdHelp Service Desk in the Main Library or any Card Help Desks.

If your University card has expired it will not be automatically replaced by Card Services so please ask at the EdHelp Service Desk in the Main Library or at any Card Help Desk.

If you have money on your Upay account and need a new card please visit the EdHelp Service Desk in the Main Library or any Card Help Desk. They will issue a new card which will automatically override your old card.  There is a £10 charge to replace a lost, stolen or damaged card. By replacing your card all monies on your Upay account at that time will be automatically transferred over to your new card.

Card Help Desks

If you are learning at a distance or are studying off-campus and need a new card please contact Card Services via the EdHelp Service by completing an enquiry form.

Cost of replacement cards

In the case of faulty, worn and expired cards, the old card must be produced in order to receive a free replacement.

The £10 fee applies if you are unable to produce your old card at the time of replacement. The £10 fee applies to all card holders; staff, students and visitors.

Faulty cards Free
Fair wear and tear Free
Expired cards Free
Lost, stolen, damaged £10

Changes to your card photograph can be made where there is a fundamental change in your appearance or where your request is related to the Equality Act 2010 Protected Characteristics.

Protected Characteristics

Please apply for a change of photograph in advance of attending a Card Help Desk where possible. Contact us via an EdHelp enquiry form.

Students returning to the University to start a new programme of study

If you have previously been a student at the University, your card will not be renewed automatically. Please visit one of the Card Help Desks to get your card produced.

The photo showing in the Student Personal Details channel in MyEd would be used to create your card. If you wish to have a new photograph, you will have to fill out an application form and submit a photograph at the Card Help Desk.

Continuing or returning visitors

Card Services are only able to print out a new or replacement card for Visitors with a valid end-date to their visit.

If it has been updated, then you must visit one of our Card Help Desks to ask for a new or replacement card.

Card Help Desks

Distance learners

If you are a Distance Learning student and need to replace a lost, stolen, damaged or expired card, please contact Card Services through an EdHelp enquiry form.