We offer advice and analysis to help service owners, project teams, data stewards, analysts, developers and managers. We work with you to find and integrate the software applications and data that underpin the University's services.
We have several design techniques that show how systems can work together to provide consistent information and an integrated user experience. We can use these techniques with project teams, to let stakeholders review a design before it is implemented.
We can use business capabilities from the global Higher Education Reference Model as a foundation for a range of business analysis techniques. This approach is especially useful for larger transformation initiatives.
Data is central to most administration processes. The structure of this data needs to reflect the priorities of the organisation.
We can help your project or service to model your data so that it fits with the wider University Data Model and with services such as the Data Warehouse.
Our CRM architect can help you to analyse the business processes and roles that will work for you, and can advise on the technical configuration, data models, and procurement options to support these processes.
Every project for the University's administrative IT systems should consider how it will fit into the University's overall IT strategy, and whether existing architecture building blocks (such as APIs, process maps, and the data warehouse) can help the project.
To help you plan a strategy for your service, we can map dependencies on other services, link your service's data to other data sources, show the impact when technologies will reach their end of life, and identify opportunities created by new technologies.