Delivery of orders
Orders by schools or other university units to Information services are usually via EIT. Some deals require direct orders to external companies or resellers usually made via pecos or external purchase order.
Check your software on the Software Services main deals before placing an order to make sure the order is going to the right place.
Orders are normally processed within a working week during term time upon receipt of an order, orders placed outwith term time or during a period of reduced service will take longer. Please check software news calendar for service status.
Departmental orders to Information services are delivered either by the internal mail or external UK post to the named contact on the EIT order. Allowance for delivery time should be added over and above the processing time.
|Internal media||Please allow 1-2 weeks from order receipt for media to be delivered during term time|
|External media||The estimated delivery time for most orders is around two to three weeks.|
|Image server||Computing officers can request access to Software Services image server.|
|External sites||Issue of logins or offer code to an external site, so user can download software and codes.|
Department orders to external companies or resellers are usually made via SCIQUEST or external order will be subject to the suppliers terms and conditions.