Information Services

Delivery of Orders

Details on how software purchased via Software Services Team is distributed.

Internal orders

Check Main Software Deals before placing an order to make sure the order is going to the right place.

End users are normally contacted directly with details on how to access their software.

Orders are normally processed within a working week during term time upon receipt of an order, orders placed outwith term time or during a period of reduced service may take longer. 

Options for delivering software

Software Center University Managed PC Desktops and Laptops can request installation of some software directly from the Software Center.  Once a licence has been granted, requests to Software Center will be approved.
Self-Service Portal University Managed MAC Desktops and Laptops can request installation of some software directly from the Self-Service Portal. Once a licence has been granted, requests to Software Center will be approved.
Online Portals Please allow 5-7 working days.  Some software companies function overseas, and will require a longer wait.
Access to Download/Codes Please allow 5-7 working days.  Some software companies function overseas, and will require a longer wait.
Internal media Please allow 1-2 weeks from order receipt for media to be delivered during term time.
External media The estimated delivery time for most orders is around two to three weeks.
Image server Computing Officers can request access to Software Services image server.  Software Services Team will be in direct contact.
External orders Software Services Team will be in direct contact for any external orders done via the team.