Information Services

Software Services Contact Details

Contact details for the Software Services Team with Information Services


Help and Support for Software

 Please contact IS Helpline in the first instance for all software related help.

Email for Sales and Codes You can raise a UniDesk call to us directly with this email address. There is an separate confidential email address, to contact Software Services in confidence regarding a sale or to discuss pricing for deals.

If you need to contact us to request or verify software codes, please use the confidential email address outwith the normal help system.

DO NOT cc into codes request emails.


Software Services Team

  • Information Services
  • IT Infrastucture

Contact details



University of Edinburgh,
Level H West, Argyle House,
3 Lady Lawson Street,

Post Code


Team Members


Lainé Goodman

Site Licensing, Software Licensing and Administration

  • Software assets, software licensing and administration.

Contact details


Joyce Anderson

Software Account Manager

  • Site licenses deals and account administration

Contact details


Katherine Burns

Software Services Administrator (Part-time)

  • Accounts billing, team administration, software licence enquiries and software distribution.

Contact details