Information Services

Print credit refunds

Getting a refund for print jobs or any unused print credit.

Refunds for unsuccessful print jobs

You have 28 days from the date of a print job to request a refund, after which we will not be able to identify or refund it.

Please contact the IS Helpline with the following:

  • Reason for refund request
  • Printer location
  • Date / time you sent your print job
  • Document name(s)

Refund of unused print credit

When you leave the University you are expected to have run down your printing account to close to zero.

  • Refunds for unused credits are available up to 90 days from the date of graduation.
  • Refunds (by cash or credit / debit card) can be claimed in person (please bring your university matriculation card as ID) at the IS Helpdesk in the Main Library.
  • The University reserves the right to refuse a refund and to charge an administration fee.

PLEASE NOTE: Print credit added in error cannot be refunded.