Information Services

Help and Support

FAQs and troubleshooting help with the APPS.ED service.

General Issues

I can't see the software application I want to use

Contact your course organizer / local IT support team to be added to the required permissions group for the application. Otherwise contact IS Helpline.

The Citrix Workspace app is not logging me in

An application is showing as 'Not responding'

Select 'Refresh apps' from the menu at the top-right of the Citrix Workspace to try to reconnect all active apps. If issues persist, contact IS Helpline.

OneDrive shortcuts not appearing when saving from APPS.ED apps

Apps launched from APPS.ED cannot access the same config of the local computer. OneDrive folders need to be accessed directly via File Explorer in apps:

Accessing local OneDrive folder from Office applications in APPS.ED service (requires University login)

How-To Video Guides

1. Download and install the Citrix Workspace app

2. Logging in

3. Using the Citrix Workspace app

4. Common issues

Still need help?