Information Services

Solving common issues with Multi-factor Authentication

A guide to overcoming difficulties with using Multi-factor Authentication (MFA)

MFA is a security process where you provide more than one form of verification factor in order to access an account. For example, as well as entering a username and password, you also provide a verification code sent to a mobile phone by text or call in order to confirm your identity and gain access. 

If you have any issues with this service, please initially try the following troubleshooting steps.


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