Information Services

Access problems

If you are having problems using your card to access an area, it is likely because you are not authorised to access the area.

Forgotten PIN

Some card readers incorporate a numeric keypad, and may require a PIN to be entered. If you have forgotten this, please see:

Forgotten PIN

Access to School buildings

If you need access to a School building for which your card is not already authenticated, please:

  1. Initially contact your School admin team to request access.
  2. If they are unable to help, then please:

Card not working

Does your card not work in any access control door or turnstile?

Door not working

Is it a problem with just one particular door or turnstile?