Information Services

Important - Update to Zoom Sign In

Important guidance about sign-in updates to the University of Edinburgh's Zoom account.

What is being updated?

We are in the process of updating the University of Edinburgh's Zoom sign-in policy. This update changes the way the sign-in process for the University of Edinburgh Zoom account works and is required for integration with Learn.

IMPORTANT - Read the following in case you need to take action:

Do you have a Zoom account through zoom.us, using your University of Edinburgh email address?

If you have a Zoom account (free/basic/paid/other) accessed through zoom.us, that's using your university email address (@ed.ac.uk), refer to "Do I need to take action?" below, as there are some steps you must complete. 

From 20th of July, you will be prompted by Zoom to change the email address of your other Zoom account, the next time you sign in to it. You may also receive an email from Zoom prompting you to change your email address. Images of both the prompt and the email are shown in the "Do I need to take action?" section below.

Have you successfully signed in to the University of Edinburgh Zoom account through ed-ac-since 7th June 2021?

If you have successfully signed-in at https://ed-ac-uk.zoom.us after 7th June 2021, you do not need to take any further action.

Will you be expecting to use Zoom meetings with your courses in Learn, but none of the above applies to you?

If none of the above applies to you (or if you're unsure) and it is likely you will use Zoom meetings with your courses in Learn, first do the following steps:

  1. Sign-in to Zoom at https://ed-ac-uk.zoom.us    
  2. You will either be signed into Zoom immediately or be redirected to the University's EASE page. If prompted enter your University credentials and sign in as you normally would. For example, jbloggs1 or s1234567, followed by your password (this is the password you use to log into Myed, Learn etc).

This advice applies to students or staff and is to make sure that your University Zoom profile is ready for use through Learn.  

Are you experiencing persistent errors when attempting to sign-in to the University of Edinburgh Zoom account?

If you experience persistent sign-in errors attempting to sign-in to your University of Edinburgh Zoom account, refer to section "Do I need to take action?".

Why is this update needed?

Integration between Zoom and Learn

This update is needed to allow Zoom meetings to be linked with courses in Learn. It is expected that tutors will be able to schedule Zoom meetings with their courses in Learn from the start of August 2021.   

Improving the sign-in process for users

The update improves the sign in process, including security, of the University of Edinburgh's Zoom account.

Our analytics shows a high proportion of additional Zoom accounts using University of Edinburgh email credentials that are not using the University of Edinburgh's supported Zoom account.  This can lead to confusion about which account to use for University business, it can also cause sign-in integration problems and prevent required changes in future. We are taking every possible step to support and assist users and claim back those email addresses for use with the supported University of Edinburgh account.   

We thank you for your cooperation with this update, it may cause some inconvenience to you initially but it's very important to give you the best possible quality of service going forwards.

Do I need to take action?

Do you have another Zoom account using your University of Edinburgh sign-in email address? 

If you have another Zoom account (free/basic/other) with your university sign-in email address (@ed.ac.uk), you must change it because it is needed for your University of Edinburgh Zoom account.  

From 20th July, you will be prompted to change the email address on your other Zoom account when you attempt to sign in to your other Zoom account. The prompt is shown in the image below:

Prompt to change other zoom account email, showing an option to select to update email and an option to skip

 

You may also receive an email directly from Zoom. This email prompts you to change your email address and is a legitimate email from Zoom. Click on the "Change email address" button, then follow the steps given below. This email is shown in the image below:

Image showing a prompt email sent from Zoom to users with an additional zoom account, including a button to change email address

If you see this prompt / email, follow the on screen steps provided to update the email address of your other Zoom account:

  1. When the prompt to change / update your email appears, click the "Update email address" box
  2. Then, click "Continue"
  3. Then, add your current password and add a new (non-UoE) email address in the "Enter a new email address" box 
  4. Then, click Save
  5. You will receive a confirmation email to your updated email address. You should open this email, and select "Confirm change"
  6. Then, a Zoom window will open, click "Confirm this change"
  7. Enter a new password and click "Submit"
  8. You should now sign in at ed-ac-uk.zoom.us/signin, and sign in with your UUN and password

You can also see the following video:

Video: Prompt to change other Zoom account email address steps
Video showing the steps that users who receive a prompt to change their other Zoom account email address should take. The user first goes to Zoom.us, then attempts to sign in with a University of Edinburgh email address. The user sees a prompt to change their email address and follows the on-screen prompts. The user then confirms this change through an email from Zoom.

 

If you do not see the prompt and you have another Zoom account using your University of Edinburgh email address, follow these steps:

  1. Go to zoom.us
  2. Click "Sign in" in the upper right corner of the Zoom window
  3. Type your University email address and the password you created when you made this account (if you have forgotten your password, click "Forgot password" and follow the on-screen prompts)
  4. Then, click Sign In
  5. Then, to the left of the Zoom window, click "Profile"
  6. Scroll down to your email address 
  7. Then, click "Edit" to the right of your email address
  8. Add a new email address to the "Please enter a new email address" box and type your password into the "Password" box
  9. Then, click "Save changes" 
  10. Then, an email will be sent from Zoom to the new email address that you added. Open this email and click "Confirm change"
  11. Then, follow the on screen prompts 
  12. You should now sign in at ed-ac-uk.zoom.us/signin, and sign in with your UUN and password

You can also see the following video:

Video: How to change your email address on your other Zoom account
Video showing how a user can change email address on other Zoom account. The user in the video accesses Zoom.us, then clicks sign in. The user then navigates to their profile, then clicks edit beside their email address. The user then types a new (personal) email and their password and clicks save changes. The user then navigates to their email account, and follows the prompts in the email sent from Zoom to confirm the change.

Are you getting persistent errors when signing in to your University Zoom account?

If you do not have another Zoom account but still cannot sign in to the university's Zoom account at https://ed-ac-uk.zoom.us, the following steps might help:

  1. Sign out of Zoom anywhere you are signed in to it on your device (on all your browsers and on the Zoom desktop client)
  2. Close your browser to start a new browser session (you must close and quit the browser if using a Mac device)
  3. Re-open your browser again
  4. Type ed-ac-uk.zoom.us into the search bar
  5. Click "Sign In" 
  6. You will either be signed into Zoom immediately or be redirected to the University's EASE page
  7. If prompted for your EASE credentials then sign in as you normally would (UUN, for example makhrsimov2), followed by your EASE password (this is the password you use to log into MyEd, Learn etc).
  8. Click "Log in"
  9. You should be signed into Zoom on the browser and you can open the desktop client and choose sign in with SSO as normal 

Note - If the above steps do not work, you may also need to clear the cookies in your browser. 

Also see the short video below, which shows the troubleshooting steps being carried out:

Video: Zoom sign in update troubleshooting steps
Screen recording of the troubleshooting steps if a user encounters issues signing in to zoom after the update

FAQs 

Further help

If you have tried all of the steps above that apply to you, and are still experience sign-in issues, contact IS Helpline:

Contact IS Helpline