Voice

Guidance and videos about how to initiate an audio or video call using Microsoft Teams.

Audio Calls

Another useful feature of Teams is the ability to make one-on-one or group audio calls to your colleagues. These calls are private and no-one else will be able to hear or see the call, except the colleague(s) you have selected.

Hint: Use audio calls to have quick meetings with individuals

Image showing how to make an audio call from calls icon

Accessing Audio calls through the Calls icon

To access audio calls:

Select the Calls icon from the Navigation bar.
Click the "Make a call" button on the bottom left of the Teams window
Type the individual's name into the "Type a name" box
When you have selected the individual you want to call, click the purple "Audio call" button (icon with a telephone) at the bottom of the Teams window

Accessing Audio calls through Chat

Pre-existing Chat

Select the Chat icon from the navigation bar.
Then select the chat that you want to make the audio call to from the list on the left
Click the purple audio call button (icon with a telephone) in the top right of the Teams window

Image showing the location of the audio call button in chat

New chat

Select the Chat icon from the navigation bar.
Create a new chat using the "new chat" button at the top of the window and add the colleagues you want to call to it
Click the purple audio call button (icon with a telephone) in the top right of the Teams window

Video Calls

You can have one-on-one or group video calls to your colleagues. These calls (like audio calls) are private and no-one else will be able to hear or see the call, except the colleague(s) you have selected. VIdeo calls require you to have access to a web-cam.

Hint: Use video calls to have quick meetings with individuals

Accessing Video Calls through Calls icon

Image showing how to make a video call from calls icon

To access video calls:

Select the Calls icon from the Navigation bar.
Click the "Make a call" button on the bottom left of the Teams window
Type the individual's name into the "Type a name" box
When you have selected the individual you want to call, click the purple "Video call" button (labelled with a camera) at the bottom of the Teams window.

Accessing Video Calls through Chat

Pre-existing Chat

Select the Chat icon from the navigation bar
Then, select the chat that you want to make the video call to from the list on the left
Click the purple "Video call" button (labelled with a camera) in the top right of the Teams window

New Chat

Select the Chat icon from the navigation bar.
Create a new chat using the "new chat" button at the top of the window and add the colleagues you want to call to it
Click the purple "Video call" button (labelled with a camera) in the top right of the Teams window

This article was published on 26 Apr, 2021