Help and support
See the walkthrough in the menu on the right hand side or consult the FAQs below.
Frequently Asked Questions (FAQs)
Troubleshooting
My event doesn't appear in the booking channel. Why is this?
There are a number of possible reasons this might occur:
- You are already booked on the event. If you are booked on the event it no longer appears in the list for you.
- You do not have a schedule for the event that is in the future. Check your event dates.
- The final booking date has passed. Check this by editing the schedule for the event.
- You have either not set a publish date, or it is in the future. Check this by editing the schedule for the event.
- You do not have a category selected for the event. Check this by editing the event.
Provider Profiles
If I change something in my provider profile will this automatically update my events?
Yes. Any changes to information in your provider profile, such as changing a contact email or name, will automatically update all events that use that information. Changes may take longer to appear on websites if they use caching when pulling through the information.
Are all providers automatically eligible for their own courses?
Yes. All event administrators are automatically eligible for all the events for that provider so they can see the publishing information easily
What is the Final booking day setting on the provider profile?
The Final booking day is the default number of days before each schedule start date that the system will stop accepting new bookings. The precise date can be set whenever you create an event schedule, this setting controls what that will default will be.
Event Schedules
How do I add a meeting link to my event?
An event link can be added to each schedule using the Meeting URL feature. A link, generated by your online meeting platform can be added for each individual schedule within an event.
Waiting Lists
Is there a maximum limit for the number of people who can be added to a waiting list?
No. There is no limit to the number of people who can be on a waiting list.
Is priority for available places given on a first come, first served basis?
Yes. The system will promote people from the waiting list on a first come, first served basis as places become available.
Can you complete a manual transfer from the waiting list to the course list?
No The system will promote people from the waiting list on a first come, first served basis as places become available. You can increase the number of places and manually book people (see next question).
I have extended the maximum number of places on my course, however this has not resulted in participants from the waiting list being automatically transferred. How can I move people across?
You must manually book people if you want to add them in, the system will only check the waiting list if a cancellation is received.
If I remove someone from the Waiting List, do they get notified?
No. Notifications are not sent when an admin removes someone from a waiting list.
What happens if a cancellation is received after the final booking date has past?
If a cancellation is received after the last booking date, the system automatically promotes the next attendee to the available space. The system will show the promoted date as the booking date, and not the date that the attendee originally joined the waiting list.
What happens if an event administrator cancels an attendee after the final booking date has past?
If a cancellation is processed after the last booking date, the system automatically promotes the next attendee to the available space. The system will show the promoted date as the booking date, and not the date that the attendee originally joined the waiting list.
Feedback Forms
Is there a maximum number of questions?
There is no limit on the number of questions you can add, however you should try and keep the forms to a reasonable length or you risk a low response rate.
Are questionnaires automatically emailed to participants?
Feedback forms are emailed automatically the evening after you record someone as having attended an event.
Do feedback forms automatically expire?
No. Feedback forms will continue to be available.
Is there a simple way of knowing who has completed the questionnaires?
There is a report in BI Suite called 'Standard feedback report v2' that can be used to get this information. This is accessed via the 'ISG: Event Booking > IAD' folder in BI Suite. Please contact the IS Helpline if you would like access to this. See more information on BI Suite, including accessing Reports and Data.
Website integration
Can events appear on the website when they are not currently available to book?
Any event which has a schedule, past or future will appear in the website feed. If you wish an event title to appear with out a schedule, you should create a schedule but leave the publish date blank.
How can I set up events to automatically appear on my website?
Documentation for this is being written and will appear shortly.
Still need help?
If the answer to your question is not available online and you need assistance, please:
Service updates
To receive information about the Events Booking Service, including notifications of any changes to the system, please click on the link below and send the automatically generated message.
You will need to have an email program configured on your computer for this link to work.
Alternatively go to the Events Booking Mailing List link below and click subscribe in the menu at the left hand side of the screen.