Information Services

The Library LibQUAL+ Survey 2013

The LibQUAL+ survey was conducted during October-November 2013. The full report and summary of findings have been published.

LibQUAL+ 2013

Results for the 2013 survey and the summary report prepared for the University Library Committee are available to download:

Library response to survey feedback


The 2013 LibQUAL+ survey feedback has discussed and analysed by the Library Management Team and Library Committee.

What the Library is doing in response to feedback (PDF)

If you have an idea which will help us improve our services, please use the feedback form here:

Information Services Feedback Form

About LibQUAL+

LibQUAL+ is used by a large number of universities internationally to measure their users' perception of service quality and identifies gaps between desired, perceived, and minimum expectations of service. All results go directly to the LibQUAL+ team in the United States who analysis and compile reports for each participating library.

Edinburgh University Library has participated in the LibQUAL+ survey every two years since 2003.

The survey gives the Library the opportunity to compare user perceptions of service delivery against expectations, and identify where we need to improve our service delivery.

On each occasion, we have analysed the results and, where possible, have implemented changes in response to the concerns identified. The survey results and subsequent reports are published on the University website.

Further information

For more information please contact:

Angela Laurins

LibQUAL+ co-ordinator 2013

Contact details