Quality management

Managing and enhancing the quality of IS services.

Quality Enhancement

The IS Corporate Office leads an internal group that is engaged with delivering improved quality in the following areas:

• Development of key performance indicators associated with the IS Strategic Plan and the University’s Balanced Scorecard.
• IS-related surveys.
• Delivery of an IS Business Service Catalogue.
• Implementation of the ITIL framework within IS.
• Projects, including quality of design and execution of transmission into services where relevant.

Disability Advisory Group

The IS Corporate office ensures that IS services are appropriate for the needs of the widest possible users.