Information Services


ISG services over the holiday period

Information about our services over the holiday period.

Most University buildings will be closed from 17:00 on Friday 21 December 2018 until 09:00 on Thursday 3 January 2019.

ISG online services

Our online services will be running throughout the period of University closure.

Although ISG support staff will not be working during the holiday period, we will be monitoring our high priority services. If there is a service failure during this period we will try to resolve it if possible. However there may be issues we cannot deal with until the University re-opens on Thursday 3 January 2019.

You can view the status of our priority services at any time on our Status and Alerts page.

IS Helpline

The IS Helpline will hand over to our out-of-hours partner, NorMAN, at 17:00 on Friday 21 December.

NorMAN out-of-hours support will operate a 24/7 service for all IS Helpline first line calls and will handle all support enquiries from 17:00 on Friday 21 December until 08:00 on Thursday 3 January 2019. The NorMAN team are available 24/7 during this period and can help with a wide range of support queries. They can be contacted through the same channels used to contact IS Helpline.  

On-campus IS Helpline support will re-open at 08:00 on Thursday 3 January 2019.

Library opening hours

You can find information about library opening hours on the following webpages:

Main Library in the snow

Library borrowing

Information about borrowing books and laptops can be found on our borrowing pages.

Please check the return dates of items due back during the vacation, and be sure to renew in good time if necessary.  You can do this either through MyEd or by signing into your account via DiscoverEd. The Main Library has an external book box (to the right of the front door), where books may be returned when the Library is closed.  

The Centre for Research Collections

The Centre for Research Collections will be closed from 17:00 on Friday 21 December 2018 to 09:00 on Thursday 3 January 2019.

The email account will not be monitored during these dates - all enquiries will be responded to when the CRC re-opens in January.

(Ed. this article was originally published on 18 Dec, 2018)