ISG services over the holiday period
Information about our services over the holiday period.
Most University buildings will be closed from 17:00 on Friday 21 December 2018 until 09:00 on Thursday 3 January 2019.
ISG online services
Our online services will be running throughout the period of University closure.
Although ISG support staff will not be working during the holiday period, we will be monitoring our high priority services. If there is a service failure during this period we will try to resolve it if possible. However there may be issues we cannot deal with until the University re-opens on Thursday 3 January 2019.
You can view the status of our priority services at any time on our Status and Alerts page.
The IS Helpline will hand over to our out-of-hours partner, NorMAN, at 17:00 on Friday 21 December.
NorMAN out-of-hours support will operate a 24/7 service for all IS Helpline first line calls and will handle all support enquiries from 17:00 on Friday 21 December until 08:00 on Thursday 3 January 2019. The NorMAN team are available 24/7 during this period and can help with a wide range of support queries. They can be contacted through the same channels used to contact IS Helpline.
On-campus IS Helpline support will re-open at 08:00 on Thursday 3 January 2019.
Library opening hours
You can find information about library opening hours on the following webpages:
- Main Library
- Edinburgh College of Art Library
- The Lady Smith of Kelvin Veterinary Library
- Law Library
- Moray House Library
- New College Library
- Noreen and Kenneth Murray Library
- Royal Infirmary Library
- Western General Hospital Library
Information about borrowing books and laptops can be found on our borrowing pages.
The Centre for Research Collections
The Centre for Research Collections will be closed from 17:00 on Friday 21 December 2018 to 09:00 on Thursday 3 January 2019.
The email@example.com email account will not be monitored during these dates - all enquiries will be responded to when the CRC re-opens in January.
(Ed. this article was originally published on 18 Dec, 2018)