Human Resources


Coaching can support you in a range of areas including leadership development, achieving wellbeing and balance and navigating your way through change and transitions.

What is coaching?

Coaching is a powerful conversation. A qualified coach uses observation, questioning, listening and feedback to provide insights for dealing with situations; giving encouragement and building confidence.

The benefits of accessing coaching include:

  • Sharpened personal & people leadership skills
  • A greater sense of clarity & direction
  • Improved confidence and sense of wellbeing
  • A better & more consistent performance

Watch a short presentation explaining more about what coaching can offer here:

Digital Coaching Introduction - Media Hopper


Our provider

We have been working with the Digital Coaching provider Know You More since May 2020.

They are an award-winning provider of virtual coaching having delivered over 2000 hours of coaching since 2016.   Their 150 qualified and accredited coaches have experience of working with Higher Education Institutions, NHS Trust, charities and private sector organisations.

They are a social enterprise with 15% of their profits are returned to community programmes offering pro-bono coaching focusing on the development of young people. 

Know You More


Feedback received

We asked University of Edinburgh leaders who have accessed coaching support through Know You More for their feedback. This is what they had to say:

How did you find the registration and matching process with your coach?

The initial profile setup was easy and didn’t take too long to complete. Once submitted I had a response and a match from Know you More within a day or two. I have been matched well to a coach addressing the areas I had outlined.


Registration was easy, and I have been matched with a coach who has an understanding of academia and the challenges of this environment.  I find her empathetic. and we were able to quickly develop a rapport.

What impact has coaching had so far for you?

I have really enjoyed the coaching so far  - it has been very thought provoking and also given me the opportunity to explore some of the issues/ career blockers I wished to address during this process.

In the current situation of working from home, my Coach has helped me with both work issues, and work life balance.  They have helped me and overcome unprecedented challenges, and confidently plan for the future.

What would you say to others who may be considering coaching?

I would absolutely recommend the process to others considering coaching.

You get out of it what you are prepared to put in.   As well as carrying out the agreed actions, It is important to spend time thinking between sessions.  I normally spend a little time weekly.  I have found that background reading helps too.



Costs for coaching will be met by departmental budgets and are as follows:

  • £240 per 1-hour coaching session
  • Each coaching relationship will last between 3-5 sessions

N.B. If you are a Head of School or Director of Professional Service (or in an equivalent role) coaching is being funded centrally until May 2021.


Ready to engage?

Gain budget approval and Register on the Know You More platform here:

Digital Coaching Registration - All Staff

For Heads of School and Directors of Professional Services please register here:

Digital Coching Registration - Heads of School and DOPS

For any queries about coaching email Learning and Organisation Development:

Email Learning and Organisation Development 


Coaching Toolkit

Asking the right questions at the right time is key to supporting others. If you are interested in developing your own coaching skills to have meaningful conversations with people in your team the following resources have been curated.

 Toolkit - Coaching (83.08 KB PDF)