Human Resources

About the framework

It describes the attitudes and behaviours which result in successful performance in professional services staff roles (grades 6-10) across the University.

It comprises nine key competencies (i.e. benchmark behaviours), focusing on the following organisation wide themes:

  • Communicating and Working with People.
  • Developing Business Success.
  • Building for the Future.

For each competency, a list is provided of the most valued and recognised work behaviours which you should see when someone is performing successfully in their role.

How do you use the framework?

To support and integrate all aspects of the University's people management activities:

  • Recruitment and selection.
  • Induction.
  • Annual Review.
  • Development.
  • Succession planning.
  • Day to day leadership and management.

What are the advantages of using the leadership and management framework?

It provides:

  • A structured, transparent framework for describing behaviours and attitudes required for effective performance.
  • A consistent, objective approach to standards of performance and expectations.
  • A framework to help managers give constructive feedback.
  • A clear set of behaviours towards which employees can work, and clarity about how they are expected to perform in their job, enabling them to identify their strengths and plan their development.
  • A framework to link together individual objectives (e.g. appraisal, continuous development and career planning) with the business needs and goals of the University.
  • More transparency and consistency in recruitment, appraisal and development processes.

How was the framework developed?

  • Using the University’s generic job profiles for grades 6 - 10 as the basic framework.
  • Incorporating relevant themes from the University’s Strategic Plans.
  • Reviewing leadership and management frameworks in use at other similar universities.
  • Reviewing leadership and management frameworks from the private and public sector.
  • Consulting a representative sample of senior managers/directors in the University.