Information for undergraduates

Make the most of Information Services

Our Information Services website will help you get started with email, printing and University software.

A laptop

Information Services (IS) for new students

Your University email account is the channel of communication used across the University.  You must check your University email regularly.

Find out about the key services you need to know about when you first arrive such as email, printing, MyEd and connecting to the wireless network.

Getting connected and seeking help

Visit the Wi-Fi configuration page with your phone, tablet, or laptop to get it connected to the University network.

If you need help with getting connected, or anything else, our EdHelp service is the best place to start.

'How-to' sessions

IS is running a number of 'how-to' sessions.  These are short bite-size online sessions covering everything from staying safe online to joining a sports club. 

You can book as many sessions as you want, or simply watch the videos afterwards as all sessions will be recorded.

Making the most of IT

This is an introduction to computing, learning technology and libraries at the University of Edinburgh. This awareness session will provide information and pointers to where to find information about:

  • Getting started essentials
  • Email and Office 365
  • University computing, printing and multimedia resources
  • Mobile computing
  • Finding books and journal articles
  • Help and support

Wednesday 16 September, 2pm-3pm

Wednesday 23 September, 10:30am-11:30am

Bookable from the Events App or via the MyEd Events Booking page

Recommendations for student technology

It's important to have the right technology at Edinburgh, especially this year with the necessary move to hybrid teaching.  A helpful guide to buying a laptop, including which accessories are most important, has been prepared by the College.

Open-access computers

The University provides open-access computers across the campus that you can use, some of which are located in our building.

Please note that some open-access computers will not be available due to social distancing restrictions.  Some locations may not be available until later in the year.

Course websites on Learn

Many of the School's courses will have a course website which is located in Learn, the University's Virtual Learning Environment (VLE).

The course website will generally contain a copy of the course handbook, any available lecture notes and past papers and many other things. You will submit your coursework via Learn.


Information about the University's library, including access to electronic resources and the library catalogue, is available from the library website.


LibSmart is the new library and information literacy online course designed to help you develop the digital skills needed to use our library resources for study and research. The course is flexible so you can choose to study it how and when it suits you, either by following the full course from start to finish anytime between 7 September and 16 October 2020 or by dipping in and out at any point of the year to find material most relevant to your needs. LibSmart is a Learn course but you must self-enrol to get access.

IT Support Desk

Regular mobile device clinics are offered throughout the year at the IT Support Desk in the Main Library to help diagnose problems with laptops and mobile devices and to help you use them effectively for your studies.

  • IT Support Desk