Information for current postgraduates

Appeals and complaints

At the University of Edinburgh, we are committed to providing an excellent education and high quality services to our students from enrolment to graduation. We value complaints and use information learnt from them to help us improve the student experience.

Academic Appeals

An academic appeal is a request for a decision made by a Board of Examiners to be reconsidered in relation to:

  • marks
  • progression
  • degree classification
  • degree award

If you are considering lodging an appeal, it is important that you act promptly.

It is important to note that the appeal process cannot be used to challenge academic judgement. That is, a student cannot submit an appeal simply because they believe that they deserve a better mark.

There are specific and fairly narrow grounds under which an academic appeal may be submitted. These are set out in the relevant university Academic Appeal Regulations.

Academic Services Appeals Pages

Complaint Procedure

The University of Edinburgh is committed to providing an excellent education and high quality services to our students from enrolment to graduation. We value complaints and use information learnt from them to help us improve the student experience. If something goes wrong or you are dissatisfied with what we are providing, please tell us - you should feel free to raise matters of concern without risk of disadvantage.

If you have raised an issue with your Programme Director and you feel it has not been addressed to your satisfaction, or if you feel that you are unable to raise an issue with your Programme Director, you should contact the School Postgraduate Director, Dr Wendy Ugolini in Semester 1 and Dr Ben Russell in Semester 2, instead.

University of Edinburgh Complaint Procedure