Student Support

Your Student Support Team

For advice on extensions, interruptions, special circumstances applications and degree programme transfers, as well as other study-related issues.

How we can support you

The Student Support Team
The Student Support Team: Lorna Sheal, Louise Carracher, Sergio Mori and Anna Conroy

Your Student Support Team in the School of Health in Social Science offers support on those aspects of student life that are outside programme and course content. 

We can direct you to resources, services and support within the University and local community and advise on University regulations and processes.  These include coursework and programme extensions, degree programme transfers, absences, interrupting your study, and withdrawing from your degree programme. 

If you have questions about any aspect of your time at university or the resources available to you and are not sure who to ask, please do get in touch!  If we do not have the answers, we will find out, or direct you to the right people.

If you are experiencing difficulties with your studies, or your circumstances are preventing you from studying, we would encourage you to contact us or your Personal Tutor as soon as possible.  The sooner you let us know, the more options and resources are available. 

If you need to speak with your Personal Tutor and they are not available, let us know.  We may be able to help.

Your Student Support Team

Name Role  Office hours
Lorna Sheal Student Support Officer Monday-Thursday, 9am-5pm
Louise Carracher Student Support Officer Monday-Friday, 10am-2pm
Sergio Mori Student Support Officer Monday-Friday, 9am-5pm
Anna Conroy Student Experience and Quality Officer Monday-Friday, 9am-5pm

Support for visiting students

Please note that if you are a studying with us for a semester or an academic year as part of your exchange, the Visiting Student Office in the College of Arts, Humanities and Social Sciences is your Student Support Office.

How the Visiting Student Office can help you


The School's Student Support Team is now offering an essentially online service, with a part-time on campus presence, depending on staff availability.  This in line with Scottish Government guidelines and is for everyone’s health and safety.

Contact us

The best way to reach the team is by email.  

Email the Student Support Team

When you email us, let us know how you would like to be contacted. 

Most queries can be answered by email, but if you would prefer to speak with a member of the team, we can call you by phone or by video via Microsoft Teams.  

If your query is urgent, or you are distressed, please contact the School's reception during office hours, 9am to 5pm, Monday to Friday on +44 (0)131 651 3969.  A colleague will take a note of your details and how you would like to be contacted. A member of the Student Support Team will prioritise getting back to you.

Whenever possible, we will correspond or meet with you digitally.

There is limited availability for in person meetings in the Teaching and Student Support Office, Room 1.7, Doorway 6, Medial School, Teviot Place, Edinburgh EH8 9AG.  

In person meetings should be booked in advance by email to avoid queues and maintain safe distancing.

For routine enquiries, we aim to respond within two working days during office hours, and will reply sooner whenever we can.  Response times will vary at particularly busy times of the year, such as at the start of semester and around assessment and Special Circumstances deadlines.

We will always prioritise students who are distressed, or who are experiencing an emergency, and(for on campus meetings) students for whom a digital meeting is difficult.

Emergency enquiries will be answered on the first working day they are received.

Out of hours support is also available.  Contact details and further information are listed on the University's Out-of-hours student support webpage.


How to access Student Support in the School of Health in Social Science: by email, by MS Teams, by phone and booked meetings
How to access Student Support in the School of Health in Social Science


Programme Concessions

Concessions include authorised interruptions of study and extensions to the programme period of study.

Coursework Extensions

Students with exceptional circumstances may apply for an extension to an assignment deadline of up to seven calendar days

Special Circumstances

If difficult circumstances are impacting your assessments and you need more help than a 7 day coursework extension, you can apply for Special Circumstances.

Degree Programme Transfers

Application criteria, process and deadlines for current students applying to transfer to a degree programme in the School of Health in Social Science

Engagement Monitoring

Both the School of Health in Social Science and the University as a whole will monitor your engagement.