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Semester 1

Quality Management (BUST10024)


Business Studies





Normal Year Taken


Delivery Session Year



Visiting students must have completed at least 4 Business courses at grade B or above. We will only consider University/College level courses.

Course Summary

This course provides students with an appreciation of the issues, techniques and concepts involved in the field of quality management.

Course Description

The coverage of quality management requires a multidisciplinary approach, integrating concepts and techniques based on systems, behavioural and quantitative techniques. To overcome the lack of experience of business practice amongst students, the teaching, course-work and supporting computer exercises are strongly case oriented, with a course Web site providing supporting material. The teaching sessions will address the wide range of topics involved in operations management. These topics will be related in groups and individual exercises to particular situations, in order to show how principles apply in practice. Finally, the course-work project will provide an opportunity for students to analyse and discuss the issues in a case study of their own choice. Lecture topics: 1. The Importance of Quality 2. Quality Management Systems 3. Statistical Approaches to Quality 4. Self-Assessment Models 5. Techniques to Link Operations to Customers 6. Service Quality 7. Quality in the Public Sector 8. Quality and People 9. Quality Management as Innovation 10. Project Presentations and Course Overview. STUDENT LEARNING EXPERIENCE: The lecture programme provides an overview of quality management concepts and techniques, supported by suggested readings from the course texts supported by group case study exercises. The compulsory supporting exercises will use the computer resources to develop specific knowledge and skills at a time suitable for the student. The course project requires the students to write a report describing and analysing the management of quality in an organisation of their choice based on direct observation and interviewing.

Assessment Information

Written Exam 0%, Coursework 100%, Practical Exam 0%

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